Termékismertetők

Bonjour,

Merci pour votre commentaire.

Nous sommes ravis d'apprendre que vous êtes satisfait de vos écouteurs WF-C500, notamment en ce qui concerne leur confort d'utilisation.

Nous prenons également note de votre remarque concernant les basses et nous la transmettrons au service concerné afin d'améliorer nos futurs produits.

Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Thank you for sharing your experience, Punpow. We are so sorry to hear about the issues you've been having with your WF-C500 headphones and the frustrating experience with the warranty process. This is certainly not the reliable performance or quality of service we aim to deliver, and we sincerely apologize for the inconvenience this has caused. We understand your frustration, especially since the headphones stopped working during daily use. This is not the quality we expect from our products. We want to help you get this resolved. We kindly ask that you email us at socialsupport@am.sony.com with the following information: - Name
- Username
- Model Number
- Telephone Number

Additionally, please include a detailed description of the issue and provide your case number. Again, we are very sorry for the inconvenience, and we appreciate the opportunity to address your concerns. If there is anything else we can do, please let us know. Thanks for considering Sony products. Best regards, Gus, Sony North America Customer Support

Thank you for your fantastic review, Terry!

We are delighted to hear that the WF-C500 earbuds are the perfect companion for your motorcycle rides. We designed the noise canceling feature to help you focus on your audio and it is wonderful to know that they provide a comfortable, secure fit for you.

It's incredibly rewarding to hear about the durability you've experienced over the years. Thank you for choosing Sony, and we hope they continue to serve you well on all your rides!

Best regards,
Gus, Sony North America Customer Support

Hello Disgruntled buyer, we're sorry to hear about your experience with the WF-C500. That's certainly not the level of performance we aim to deliver.

Connectivity issues can occur in high-traffic areas like airports, but we understand how frustrating this must have been–especially while traveling!

The WF-C500 comes with one-year warranty, and we'd really like the chance to help resolve this. Please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello Johncarllos! Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately. In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information we can arrange your product to be evaluated. Thank you for your understanding! Looking forward to hear from you soon, -Jenn.

Hi,

Thank you for your feedback.

We're sorry to learn that one of the earbuds of your WF-C500 stopped working. This is not the norm, as we always strive to deliver the best quality possible. Yet, we're happy to hear that you're enjoying the sound quality.

Make sure to follow the steps here and test again: https://cutt.ly/Drszl8u6

If the issue remains, try the steps below:
1. Make sure that the headset is updated: https://cutt.ly/QrszzbSs
2. Reset the headset: https://cutt.ly/lrszzYZF
3. Initialize the headset: https://cutt.ly/3rszzJLq

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Bonjour, merci pour votre commentaire.

Nous sommes désolés d'apprendre que votre expérience avec les WF-C500 n'a pas été à la hauteur de vos attentes.

Si la qualité du son est faible veuillez consulter le lien suivant : https://cutt.ly/fra9brCG

Afin d'améliorer votre confort d'écoute, nous vous recommandons d'ajuster l'égaliseur via l'application Sony | Sound Connect: https://cutt.ly/3ra9nC2O

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your feedback.

We are sorry to hear that the left earbud of your WF-C500 is not working.

As an attempt to fix the issue, you can try these steps:
- Updating the software of the earbuds: https://cutt.ly/wroVdVRq
- Resetting the headset: https://cutt.ly/droVdbY3
- Initializing the headset to restore factory settings: https://cutt.ly/5roVdTRB

If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your WH-CH520, and happy with the quality we always aim to deliver! Yet, we're sorry to learn that your headset stopped working.

Make sure to follow the steps here and test again: https://cutt.ly/Eri9xnxU
If the issue remains, try the steps below:
1. Reset the headset: https://cutt.ly/5ri9vkLa
2. Initialize the headset: https://cutt.ly/uri9vZZp

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We are glad that you are happy with the sound quality of your WF-C500, and we hope you continue to enjoy them for years to come. Yet, we are sorry to hear that you have issues with the microphone.

Regarding the microphone issue, you can try these steps in an attempt to fix it: https://cutt.ly/9riEINrG

If the issue persists, you can try these steps:
- Resetting the headset: https://cutt.ly/nriEODH9
- Initializing the headset to restore factory settings: https://cutt.ly/9riEPWxt

If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi,

Thank you for your review.

We're sorry to hear that your WF-C500 has stopped working.

In an attempt to fix the no power issue, you can try these steps:
- Resetting the headset: https://cutt.ly/OrrzDF2I
- Initializing the headset to restore factory settings: https://cutt.ly/jrrzD1SQ

If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hallo drainlord333,


vielen Dank für deine Bewertung der Sony WF-C500! Es freut uns, dass du mit dem Preis-Leistungs-Verhältnis und dem Klang zufrieden bist. Wir verstehen, dass die Bedienung etwas empfindlich sein kann, und werden dies an das Team weiterleiten, um mögliche Verbesserungen zu prüfen.

Solltest du weitere Fragen oder Anmerkungen haben, stehen wir dir jederzeit gerne zur Verfügung. Besuche einfach unsere Website, um mit uns in Kontakt zu treten: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

Thank you for your feedback.

We're sorry to hear you lost your WF-C500.

We've listed the general instructions on How to find your earbuds. They may vary a little depending on the version of the app you use: https://cutt.ly/me4inyLp

If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hallo Kaasen,

vielen Dank für dein Feedback. Es tut uns leid, dass du solche Erfahrung gemacht hast.
Das entspricht auf keinen Fall dem Qualitätsstandard, den wir für unsere Produkte anstreben.
Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://cutt.ly/6exW0iJT

Hi,

Thank you for your feedback.

We're delighted to hear that you're enjoying your WF-C500, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come.

We also appreciate your feedback; we are glad to hear from our customers and are always working to develop our products and services to what suits your needs.
Rest assured that we've raised your feedback to the concerned team for future consideration.

Furthermore, you can always contact us using the details here: https://cutt.ly/heoRCkdW if any assistance is needed, we'll be more than happy to help.

Nihad @Sony Support UK

Hi Danny007827473,

es tut uns leid, dass du solche Erfahrung gemacht hast.
Hast du die folgenden Schritte ausprobiert? https://cutt.ly/Le13l4xR
Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://cutt.ly/6exW0iJT

Rana @Sony Support DE

Hi,

Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your WF-C500.
Could you try the steps here and test again for the connection issue: https://cutt.ly/SeZKl1RE
And for the right side not turning on, please try the steps here: https://cutt.ly/LeZKhFjh

However, if the above didn't help, the headset will need to be taken to the point of sale for them to arrange a solution for you.

Furthermore, if any assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi,

Thank you for your feedback.
We're sorry to hear that about your experience with the WF-C500, this is not the norm as we strive to deliver the best quality possible.

However, we highly appreciate your valued feedback, we are always delighted to hear from our customers and are always working to develop our products to what suits your needs. 

Rest assured that we've raised your feedback to the concerned team for future consideration.

Furthermore, if any assistance is needed, please contact us using the details here: https://cutt.ly/heoRCkdW.

Nihad @Sony Support UK

Hi,

Thank you for your feedback.

We are sorry to hear that the right earbud of your WF-C500 is not working.

You can use these troubleshooting steps to help you: https://cutt.ly/heKGEZRx

Also, you can try the resetting steps:
- Resetting the headset: https://cutt.ly/FeKGRQWV
- Initializing the headset to restore factory settings: https://cutt.ly/ceKGRKCp

If the issue remains, you need to contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi,

Thank you for your review.

We're sorry to hear that you're facing difficulties with your WF-C500.

Regarding the microphone issue, you can get more information on how to troubleshoot this issue through these steps: https://cutt.ly/beFoEUJc

Also, about the right earbud connection issue, you can follow these troubleshooting steps:
- Resetting the headset: https://cutt.ly/8eFoAIC5
- Make sure that the headphones are running the latest software version: https://cutt.ly/JeFoS2j5
- Initializing the headset to restore factory settings: https://cutt.ly/ueFoDeUo
- Try to connect it to different devices.

If the issue remains, you can contact us with your case ID through these contacting information: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that you're facing issues getting the sound on the left side of your WF-C500.

Could you try the below steps and test again:

- Ensure it is running on the latest software version: https://cutt.ly/xeAdEQzI
- Try the steps mentioned here: https://cutt.ly/HeAhbrtR
- Make sure to fit the headset to your ears: https://cutt.ly/NeAdZZ83

If the above steps didn't help, please contact us to advise further using the details here: https://cutt.ly/qeAhWSY2

Nihad @Sony Support UK

Hi,

Thank you for your feedback.

We are sorry to hear that you're facing difficulties with your WF-C500 slipping out of ear.

Check the instructions here to enjoy comfortable and fit wearing of the headset: https://cutt.ly/jeP4qaIA

Also, for the connection issue, try the following steps:

- Ensure that the headset has the latest software version: https://cutt.ly/QeP4iFB7
- Reset the headset: https://cutt.ly/LeP4oiB2
- Initialize the headset: https://cutt.ly/CeP4omiC

If you need any further assistance, please contact us using the details here: https://cutt.ly/JeP4q5Nu

Nihad @Sony Support UK

Hey,
Thank you for your feedback.

We're sorry to hear about the Assistant issue that you're facing with your WF-C500.
Try to follow the steps below:

1- Resetting the headset: https://cutt.ly/gePVQ2Rm
2- Make sure that the headphones are running the latest software version: https://cutt.ly/JePVQWHo
3- Initializing the headset to restore factory settings: https://cutt.ly/FePVWq9q
Make sure that you are following the correct steps for voice assist function
(Google app): https://cutt.ly/xePVWJaQ
(Siri): https://cutt.ly/TePVW0rp

If you require any assistance, you can contact us using this link with more details about the issue: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Bonjour,


Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.

Nous aimerions vous demander de partager plus d'informations sur le problème afin que nous puissions vous aider.

Contactez-nous sur le lien suivant : https://cutt.ly/dwMXCsJ9


(copiez-collez cette adresse dans votre navigateur).

Soukaina @Sony Support FR

Hey,
Thank you for your feedback.

We're sorry to hear that the left earbud button is not working.

You can try these steps to troubleshoot the issue with the button:

Resetting the headset: https://cutt.ly/6eORTMa6
Initializing the headset to restore factory settings: https://cutt.ly/FeORYIlG

If the issue remains, you can contact us using this link: https://cutt.ly/aeORms0B

Ahmed @Sony Support UK

Hi Irina,

Thank you for your feedback!
We're sorry to hear that you're facing difficulties with your Sony WF-C500, try the steps here: https://cutt.ly/jeIDQcpX
If any further assistance is needed, you can contact us using this link: https://cutt.ly/yeUAC7we

Nihad @Sony Support UK

Hey,
Thank you for your feedback.

We're glad to hear that you're enjoying your WF-C500 and hope you continue to enjoy it for years to come.

If you require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK