Termékismertetők

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the picture quality of your KD-32W800. Yet. we’re sorry to hear that you're experiencing difficulties with the recording feature. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hallo,

vielen Dank, dass du dir die Zeit genommen hast, uns dein Feedback zum Sony KD-32W800 mitzuteilen.
Es freut uns sehr zu hören, dass du mit der einfachen Einrichtung, der übersichtlichen Menüführung sowie den
vielfältigen Anschlussmöglichkeiten zufrieden bist.
Gleichzeitig danken wir dir auch für deine Hinweise zum Sendersuchlauf, zur Senderverwaltung und zur Bluetooth-Verbindung.
Die Stabilität der Bluetooth-Verbindung kann durch verschiedene Faktoren beeinflusst werden.
Wir empfehlen folgende Schritte zur Optimierung:
Stell sicher, dass keine anderen Funkgeräte (wie WLAN-Router oder Mikrowellen) in direkter Linie zwischen dem TV und deinem Bluetooth-Endgerät stehen.
Stell bitte sicher, dass du die neueste Softwareversion hast: https://cutt.ly/ZtY1XWa6 (Kopiere den Link und
füge ihn in ein neues Browserfenster ein).
Gerne leiten wir dein Feedback zum Sendersuchlauf, und zur aufwendigen Sortierung der Sender an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the picture and sound quality of your KD-32W800. Yet. we’re sorry to hear that you're experiencing difficulties recording programmes on it. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Although the TV doesn't have internal storage for recordings, you can still enjoy recording programmes using an external USB. You can learn more here: https://cutt.ly/itfpFB3I

We appreciate your feedback regarding setting a timer for future viewings; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing a connection issue with your KD-32W800. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please follow the steps here and test again: https://cutt.ly/CtRGPyYx

If the issue remains, try the steps below:
1. If your TV is connected to the other network using a LAN cable, please disconnect it.
2. Try to forget the unwanted network.
3. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
4. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
5. Make sure the software is updated using this link: https://cutt.ly/ctRGS0RK
6. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
7. Connect the TV to another internet source (e.g., mobile hotspot) and test again.
8. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/CtRGDjdM

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying the picture quality of your KD-32W800. Yet, we're sorry that the LED indicator appears smaller than expected.

We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Additionally, please follow the instructions outlined at this link to improve the overall TV performance: https://cutt.ly/Xtrtrdce

If the issue persists, follow the below steps:

1. Disconnect all the external devices from the TV.
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.
3. Update the software by following the steps at this link: https://cutt.ly/KrcuffSk
4. Perform factory data reset by following the steps at this link: https://cutt.ly/xrcugqLE
And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

It is wonderful to hear that your previous 22-inch Sony TV is still going strong after 15 years. We hope your new KD-32W800 proves to be just as reliable over the coming years.

If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800, and happy with the picture and sound quality we always aim to deliver. Yet, we're sorry to learn that you're facing difficulties getting different channels on your TV.

Please try the steps here and test again: https://cutt.ly/NtE4M5ei

If the issue remains, try the steps below:
1. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/htE40Ap6
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
5. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/9tE42dkF

Additionally, to enable Teletext on your TV, please follow the steps here: https://cutt.ly/RtE49w7I

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800. Yet, we're sorry to learn that you're facing difficulties installing the Apple TV+ app.

We appreciate your feedback regarding the Apple TV+ app. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Alternatively, you can cast the app to your TV by following the steps here: https://cutt.ly/VtErz2VL

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We’re happy to learn that you're enjoying the picture quality of your KD-32W800. Yet, we're sorry to learn that you're facing difficulties with the programme banner; this is not the norm, as we strive to deliver the best quality possible.

Please follow the below steps to fix your issue:

1. Disconnect all the external devices from the TV.
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.
3. Update the software by following the steps at this link: https://cutt.ly/KrcuffSk
4. Perform factory data reset by following the steps at this link: https://cutt.ly/xrcugqLE
And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd

You can also turn on/off subtitles using the dedicated button on the remote control. You can learn more here: https://cutt.ly/ptQ33tmg

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Bonjour,
Merci pour votre commentaire. Nous sommes ravis d'apprendre que vous appréciez votre téléviseur KD-32W800, et en particulier la qualité d'image. Nous sommes toutefois désolés que vous rencontriez des difficultés pour enregistrer les chaînes. Nous vous conseillons de suivre les étapes indiquées dans le lien suivant pour en savoir plus sur la procédure d'enregistrement: https://cutt.ly/vtQYyMej
Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter en utilisant les coordonnées ici: https://cutt.ly/8e7hg5HY (Veuillez copier et coller le lien dans votre navigateur)

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800. Yet, we're sorry to learn that you're facing difficulties with the TV.

Regarding the slowness issue, please try the steps below and test again:
1. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/ntmRgo2X
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
5. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/NtmRgv0Z

Additionally, for the apps issue, please try the steps at this link: https://cutt.ly/CtmRg5wg

Furthermore, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing difficulties recording on your KD-32W800. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Before recording, please make sure to register your USB HDD by following the steps here: https://cutt.ly/Qtmg5VnA

Then, you can follow the steps in the following link to record your programme: https://cutt.ly/gtmg6X2j

For further information about recording, you can check this link: https://cutt.ly/Dtmhqv0Z

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you are enjoying your KD-32W800. Yet, we're sorry to learn that you're experiencing difficulties with the remote control.

We appreciate your feedback regarding the size of the buttons of the remote control. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Bonjour,
Merci pour votre commentaire. Nous sommes heureux d'apprendre que vous appréciez votre téléviseur, et plus particulièrement la qualité du son et de l'image. Nous sommes toutefois désolés d'apprendre que vous avez rencontré des difficultés avec votre téléviseur. Ce n'est pas l'expérience que nous souhaitons offrir. Nous vous serions reconnaissants de nous contacter via le lien suivant afin que nous puissions mieux vous aider et vous guider: https://cutt.ly/8e7hg5HY (Veuillez copier et coller le lien dans votre navigateur)

Hi,

Thank you for your feedback.

We're glad to hear that you're happy with your KD-32W800. We hope it continues to exceed your expectations when you start using it.

You can explore the TV features using the online manual guide as it's comprehensive and thorough, which helps you to adjust the settings up to your liking at this link: https://cutt.ly/ItnJfjNL

Also, you can find the setup instructions at the following link: https://cutt.ly/SrcuhqKd

If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you love the design of your KD-32W800. We hope it continues to exceed your expectations when you start using it.

You can explore the TV features using the online manual guide as it's comprehensive and thorough, which helps you to adjust the settings up to your liking at this link: https://cutt.ly/ItnJfjNL

Also, you can find more about the setup process at the following link: https://cutt.ly/SrcuhqKd

Moreover, if you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800, and happy with the picture and sound quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties registering your TV for the extended warranty.

Please reach out to us directly using the following link and provide us with your case reference number, so that we can offer the needed support: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that the KD-32W800 didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

You can change the screen that is displayed when the TV is turned on to the TV broadcast channel or external input, such as HDMI, that you were watching before turning off the TV, using the "Power-on behaviour" feature: Press the (Quick Settings) button on the remote control → Select [Power-on behaviour] → Select [Last used input].

Additionally, regarding the lip-syncing issue, please follow the steps below and test again:
1. If you're using an external device, make sure all cables are securely connected.
2. Try using different cables.
3. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
4. Try playing different channels or streaming apps.
5. Restart the TV.

Regarding the blank screen and slowness issue, please try the steps below:
1. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
2. Make sure the software is updated using this link: https://cutt.ly/jtnRwqhU
3. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
4. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/stnRwS9A

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).


Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800, and happy with the quality we always aim to deliver! Yet, we are sorry to learn that you're facing difficulties switching it off.

Please try the steps below and test again:
1. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/6tbddccK
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
5. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/atbddDRW

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We’re sorry to hear that the picture takes a long time to appear when you switch on the TV. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Please follow the instructions outlined at this link to improve the overall TV performance: https://cutt.ly/Xtrtrdce

If the issues persist, follow the below steps:

1. Disconnect all the external devices from the TV.
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.
3. Update the software by following the steps at this link: https://cutt.ly/KrcuffSk
4. Perform factory data reset by following the steps at this link: https://cutt.ly/xrcugqLE
And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you are enjoying your KD-32W800. We hope you continue to enjoy it for years to come!

If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hallo,

vielen Dank für dein Feedback. Es freut uns sehr, dass du mit dem Leistungsverhältnis und der Bildschärfe zufrieden bist. Es tut uns leid, dass der Ton für dich etwas blechern klingt und das Bild täglich einfriert, das sollte so nicht sein. Beim Ton kannst du versuchen, die Audio-Einstellungen (z. B. Klangmodus oder Equalizer) anzupassen, um ein volleres Klangbild zu erzielen. Hier findest du die Toneinstellung: https://cutt.ly/stvmfpm0 (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Erweiterte Toneinstellungen findest du hier: https://cutt.ly/ItvmslrU (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Bezüglich des Einfrierens empfehlen wir dir, zu prüfen, ob die neueste Software-Version installiert ist: https://cutt.ly/HtvmgfYB (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Befolge bitte die Schritte unter dem folgenden Link: https://cutt.ly/Xtvn3mcz (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Falls externe Geräte angeschlossen sind, teste bitte auch andere HDMI-Kabel bzw. Eingänge.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

Thank you for your feedback.

We’re sorry to hear that switching between channels is slow and that iPlayer is not working. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Please follow the instructions outlined at this link and test again: https://cutt.ly/Lr0gyUKX

If the issues persist, follow the below steps:

1. Disconnect all the external devices from the TV.
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.
3. Update the software by following the steps at this link: https://cutt.ly/KrcuffSk
4. Perform factory data reset by following the steps at this link: https://cutt.ly/xrcugqLE
And you can also use the following link to help you with the initial setup afterwards: https://cutt.ly/SrcuhqKd

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hallo,

vielen Dank für dein Feedback zum KD-32W800. Es freut uns sehr, dass du mit dem Bild, der Smart-TV-Leistung und der Bedienung so zufrieden bist.

Bezüglich der Tonqualität empfehlen wir dir, in den Toneinstellungen des Fernsehers die verschiedenen Sound-Modi zu testen, um den Klang optimal an deine Umgebung anzupassen. Eine Anleitung zu den Toneinstellungen findest du hier:
https://cutt.ly/Utc47q4z

Wir wünschen dir weiterhin viel Freude mit deinem neuen Fernseher. Solltest du weitere Fragen haben, stehen wir dir gerne zur Verfügung: https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).

Bonjour,
Merci pour votre commentaire.
Nous sommes ravis d'apprendre que vous appréciez votre KD-32W800, et plus particulièrement la qualité d'image. Nous sommes toutefois désolés que vous rencontriez des problèmes avec les chaînes. Afin de vous apporter une solution précise, nous aurions besoin de plus de détails concernant ce problème. N'hésitez pas donc à nous contacter via le lien suivant: https://cutt.ly/8e7hg5HY (Veuillez copier et coller le lien dans votre navigateur)

Hi,

Thank you for your feedback.

We’re sorry to learn that the design of your KD-32W800 didn't meet your expectations.

We appreciate your feedback; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800, and happy with the picture quality we always aim to deliver! Yet, we are sorry to hear that you're not fully satisfied with the remote control of the TV.

We appreciate your feedback regarding the size of the remote control buttons; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser).

Menna @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés des difficultés que vous rencontrez avec votre téléviseur KD-32W800.

La programmation des chaînes dépend du mode de réception utilisé (antenne, câble ou satellite). Nous vous invitons à suivre les étapes décrites dans le guide d'installation des chaînes suivant: https://cutt.ly/UtzYf1xS

Par ailleurs, concernant le bouton d'alimentation, nous tenons à vous informer que ce modèle est bien équipé d'un bouton physique situé au centre en bas de l'appareil, comme indiqué dans le manuel d'utilisation (page 10): https://cutt.ly/ytzYguFG

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your KD-32W800, and happy with the picture quality we always aim to deliver! Yet, we're sorry to hear that you're facing difficulties enjoying Apple TV.

We appreciate your feedback regarding the Apple TV app; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

Alternatively, you can use Google Cast to cast the content from your phone or computer to your TV by following the steps here: https://cutt.ly/UtzTHPjV

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hallo,

vielen Dank für dein Feedback. Es freut uns, dass dir das klare Bild des KD-32W800 gefällt. Bezüglich der Bedienungsanleitung möchten wir darauf hinweisen, dass Sony den neuen EU-Vorgaben folgt und im Rahmen unserer Road to Zero-Initiative darauf abzielt, Elektronikabfall zu reduzieren. Weitere Informationen findest du unter folgendem Link: https://cutt.ly/AteBHsfW (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Um dir die Bedienung deines Fernsehers dennoch so einfach wie möglich zu machen, haben wir ein vollständiges Online-Hilfe-Handbuch erstellt. Dieses ist auch als PDF-Version zum Ausdrucken optimiert, falls du eine gedruckte Anleitung bevorzugst. Die Bedingungsanleitung findest du unter dem folgenden Link, indem man einfach Schlüsselwörter eingibt: https://cutt.ly/vtlVnhN5 (Kopiere den Link und füge ihn in ein neues Browserfenster ein).
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein).