Termékismertetők

Hi E2025,

We regret to hear that you were not satisfied with the performance of the soundbar. This isn't normally the case with the HT-X8500. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

Thanks for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hallo David,

vielen Dank, dass du deine Erfahrungen mit der HT-X8500 mit uns geteilt hast! Es freut uns, dass du mit dem klaren Klang und der Surround-Qualität zufrieden bist.

Wir bedauern, dass die Anzeige des aktuellen Soundmodus und das Einstellen von Dolby Atmos nicht deinen Erwartungen entsprechen. Um Dolby Atmos optimal zu nutzen, empfehlen wir dir, sicherzustellen, dass der Inhalt Dolby Atmos unterstützen und korrekt über HDMI eARC angeschlossen sind. Weitere hilfreiche Tipps dazu findest du hier: https://cutt.ly/Qe9DTg2D


Solltest du weitere Unterstützung benötigen oder Fragen haben, kannst du uns jederzeit über unsere Website kontaktieren: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Bonjour et merci pour votre commentaire, nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.

Nous vous remercions d'appliquer le dépannage suivant:

réinitialisez votre barre de son (page: 42) : https://cutt.ly/TeVlfYWf

Nous aimerions aussi vous demander de partager plus d'informations sur le problème afin que nous puissions vous aider.

Contactez-nous sur le lien suivant : https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Kaoutar @Sony Support FR

Bonjour,

Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.

Veuillez appliquer le dépannage ci-dessous :

- Réinitialisation de la barre de son (page 42FR) : https://cutt.ly/bebb8TMf
- Dépannage de son (page 38,39FR): https://cutt.ly/bebb8TMf

Nous aimerions vous demander de partager plus d'informations sur le problème afin que nous puissions vous aider.
Contactez-nous sur le lien suivant : https://cutt.ly/dwMXCsJ9
(copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony Support FR

Bonjour,

Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
Veuillez consulter le mode d'emploi sur le lien ci-dessous :
https://cutt.ly/9w2WI5ek
(copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony Support FR

Hi mbjs, Great! We're glad that you're enjoying your 2.1ch Dolby Atmos®/DTS:X® Single Soundbar with built-in subwoofer. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi,

Thank you for your review.
We're sorry to learn that the sound quality of the Sony HT-X8500 sound bar didn't meet your expectations, and we'd like to assist.

Please, check out page 21 of this guide to learn how to customize the sound to your likings and get the most immersive sound out of your system: https://cutt.ly/7wLmVUJA

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hello,

Thank you for your review.
We're sorry to learn that your Sony HT-X8500 sound bar stopped working.
Please, try the following steps to attempt to fix it:
- Try another power outlet and check the fuse.
- Try resetting the sound bar using the steps in page 36 of this guide: https://cutt.ly/JwP2M5rF

We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Mazen @ Sony Support UK

Bonjour,

Merci, nous sommes ravis de lire votre retour positif par rapport à l'utilisation de votre TV.

En ce qui concerne la qualité du son de la TV, veuillez suivre les liens ci-dessous pour avoir une meilleure qualité audio sur la TV :

1- Veuillez vérifier si la TV est à jour : https://bit.ly/464iTrB
2- Merci de consulter la page suivante : https://bit.ly/44EujBo

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hi HorstV,

vielen Dank für dein Feedback. Bitte beachte, wenn die eingespeiste Tonquelle nicht viele Bässe enthält, wie
z. B. Fernsehsendungen, ist der Bass vom Subwoofer unter Umständen schwer zu hören. Prüfe bitte den folgenden Link: https://cutt.ly/IwlU6Kgw
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3ml4Zzn

Hadir @Sony Support DE

Hi analyst458, Awesome! We are glad to hear that you are happy with your new HTX8500! Vertical Surround Engine, our latest surround technology, lets you enjoy the thrill of Dolby Atmos® and DTS:X® from a single slim unit. No matter what type of room you're in, advanced DSP technology allows just two front speakers to reproduce full, cinematic sound from all around you, including from above. Thank you for choosing Sony! -Carl

Bonjour,

Merci de nous avoir contactés.
Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.

Afin de régler ce souci, veuillez suivre ce qui suit :

1- Veuillez suivre le paragraphe intitulé " Le son du dispositif connecté à la barre de son est très faible, voire inexistant", à la page 39 : https://bit.ly/3OpC9YR

2- Réinitialisation de la barre de son, merci de consulter la page 42 ci-dessous : https://bit.ly/3OpC9YR


Si le souci persiste, n'hésitez pas à contacter notre assistance
Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hi Hunter85,

Amazing! We're thrilled to know that you got our HT-X8500 at a discounted price, and that you are satisfied with its exceptional quality. The all-in-one X8500 Soundbar features upscaling to close to 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi Mik454, Amazing! We're very happy to hear that you're enjoying the great sound quality of your new Sony HTX8500. Cinematic audio with built-in subwoofers, in a compact package. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos /DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Thanks for choosing Sony! -Sam

Hi Blurun, We're happy to hear that you are now able to enjoy the audio quality of your soundbar. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package. Thanks for choosing Sony. Erin

Hi,

Thank you for your review and we're glad to hear that you're enjoying your soudnbar despite having an issue with the dialogue sound.

We'd like to highlight that you can adjust the sound mode as clarified in page 21 here: bit.ly/3FYTjGI

If the issue remains, you can try resetting the soundbar to its factory settings as clarified on page 36: bit.ly/3FYTjGI

If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.

Mennah @Sony Support UK

Hi Keith5678, thanks for choosing and purchasing our product. We understand your feedback regarding the Bluetooth sound quality of your SONY unit. Please follow this link to isolate the issue. (Refer to page 28):

https://www.sony.com/electronics/support/res/manuals/4746/6fa5b7fc3a9c259f422850a9a546ceb9/47460911M.pdf

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Cinematic audio with built-in subwoofers, in a compact package. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos /DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Thanks for choosing SONY. ~Earl

Hi Klempner,

vielen Dank für dein Feedback. Du kannst die Bedienungsanleitung benutzen, welche die Bedienung erleichtern kann: https://cutt.ly/i20x4KR

Gehad @Sony Support DE

Hi Someone_else,

Thank you for your feedback.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.

Having read your feedback, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony support UK

Bonjour Marolles,

Nous sommes désolées pour la gêne occasionnée.
Votre commentaire a retenu toute notre attention.
Afin de vous aider efficacement, nous aimerions en savoir plus.
Nous vous remercions de nous contacter : https://bit.ly/3rLlPGW (copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony support FR

Bonjour Pottok,

Nous sommes désolées pour la gêne occasionnée.
Votre commentaire a retenu toute notre attention.
Nous vous invitons à vérifier l'utilisation de la télécommande au lien ci-dessous : https://bit.ly/3rLlPGW (copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony support FR

Bonjour Yoda,

Votre commentaire a retenu toute notre attention.
Nous allons transmettre votre observation au département concerné.

Soukaina@SonySupportFR

Hi JarrodH, we're glad you are enjoying our htx8500 with your SONY TV and PS5! Hear sound from all directions with simulated 7.1.2 surround sound. Vertical Surround Engine, our latest surround technology, lets you enjoy the thrill of Dolby Atmos® and DTS:X® from a single slim unit. No matter what type of room you’re in, advanced DSP technology allows just two front speakers to reproduce full, cinematic sound from all around you, including from above. Thanks for choosing SONY. ~Earl

Hi HFS716, Good to hear that you like the audio quality and ease of installing your X8500 Soundbar. The all-in-one X8500 Soundbar features 7.1.2 channel sound, Vertical Sound Engine technology, and Dolby Atmos/DTS:X compatibility for a cinematic, three-dimensional surround sound experience. The elegant, compact design fits perfectly in front of your TV, especially in places where space is at a premium. Cinematic audio with built-in subwoofers, in a compact package. Thanks for choosing Sony. Erin