Termékismertetők

Hi,

Thank you for your feedback.

We're happy to hear that you are enjoying your HT-G700, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

You can transfer the signals of the audio content to Dolby Atmos by following the steps on page 36 here: https://cutt.ly/arg555Ld

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hey,
Thank you for your feedback.

We're sorry to hear that you're facing difficulties with HT-G700.

The subwoofer is designed for playback of bass or low frequency sound. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can follow the steps at the bottom of page no 42: https://cutt.ly/SexMrweb

And make sure the software is up-to-date: https://cutt.ly/UexMtjGk

If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

Bonjour,
Merci pour votre commentaire.
Nous sommes ravis de lire votre retour positif par rapport à l'utilisation de votre appareil.
En ce qui concerne la spacialisation, nous souhaitons avoir plus d'informations.
Veuillez contacter notre assistance. Nous vous invitons à vérifier ce lien :
https://bit.ly/3q1uTau
(Copiez-collez cette adresse dans votre navigateur)
Bahaa@Sony Support FR.

Hi,
Thank you for your review.

We're glad to hear that you're enjoying your HT-G700 now after the issue has been resolved, and we hope you continue to enjoy it for years to come.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Rest assured, we have raised your feedback as voice of customer, to the concerned team for future consideration.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony HT-G700 audio system. Yet, we're sorry to learn that the dialogue isn't clear and that it has stopped working randomly.
Letting you know that the content itself being watched has the most impact on how the dialogue is mixed with the other audio elements, you can always boost it by pressing the Voice button on your remote control.

We also recommend that you always use a certified ultra-high speed HDMI 2.1 cable for best performance.
If you ever experienced the same issue again, we recommend that you try a different cable, and check the following steps:
- Unplug the system from the mains while disconnecting everything from it for at least 2 minutes.
- Check if its firmware is up-to-date: https://cutt.ly/KwG0XLGn
- Reset the system: https://cutt.ly/hwG0CrtV (p. 45)

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony HT-G700 sound bar, and hope you continue to enjoy it for years to come.

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Bonjour, 
Merci pour votre commentaire.
Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
En ce qui concerne la coupure du son, veuillez suivre la page 45 ci-dessous : https://cutt.ly/1wRAZgAr

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).
 Safwa @Sony Support FR

Hi,
Thank you for your review.

We're sorry to hear that the sound quality of the HT-G700 hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
We highly appreciate your valued feedback, and hope you continue to enjoy your HT-S2000 for years to come.
Rest assured, your feedback has been raised to the concerned channels, as a voice of customer for future consideration.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi there,

We are sorry to hear that you are experiencing issues with your Sony HTG700. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try resetting the HTG700. To reset, please check our link: https://www.sony.com/electronics/support/res/manuals/5013/c617d547e6b6b0e2ecfe0fbdb69b919c/50130581M.pdf page 45

Also, please make sure that the HTG700 is up to date with its software using this link: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/software/00278528

For further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:

Regards,
Carl

Hi Mehrshad,
Thank you for your review.

We're glad to hear that you're enjoying the sound of your HT-G700, yet, we're sorry to hear that you're facing an issue with the sound.
You can try the troubleshooting steps in this link as an attempt to resolve the issue (Pg. 41 & 42): https://bit.ly/42LZw4o
If the same issue remains, try to reset the device to its initial settings, you can find the instructions in the previous link page 45.

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Bonjour,
Merci de nous avoir contactés.
Nous sommes navrés de vous lire.
En ce qui concerne les basses, veuillez consulter la page 46 : https://bit.ly/46CEg3S
Pour ce qui est de l'utilisation de la télécommande , veuillez suivre la page 16 :
https://bit.ly/46CEg3S
D'ailleurs, l'explication du menu, merci de consulter la page 32 https://bit.ly/46CEg3S
Si le souci subsiste, le mieux est de contacter notre Support :
https://bit.ly/3J5xLus
(Copiez-collez ces adresses dans votre navigateur)
Safwa @Sony Support FR

Hi BadGamer1007,

danke für dein Feedback und es tut uns leid, dass du einige Schwierigkeiten hast. Gerne leiten wir dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann.

Du kannst die aktuellen Einstellungen für den Klangmodus, IMMERSIVE AE, Sprachmodus und Nachtmodus sowie aktuelle Streaminformationen anzeigen lassen. Prüfe die Anleitung ab Seite 32DE, um die Toneinstellungen einzustellen: https://bit.ly/3CBzOEv In Bezug auf das Konnektivitätsanliegen empfehlen wir dir ein anderes HDMI Kabel auszuprobieren.

Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt

Gehad @Sony Support DE

Bonjour Steren,

Merci de nous avoir contactés.

Nous sommes désolés de vous lire.

Afin de régler le souci des dialogues qui sont difficilement compréhensibles, nous vous invitons à suivre les étapes dans le lien suivant : https://bit.ly/401ghXE

De plus, nous vous invitons à consulter la page 31 et 39 pour régler les paramètres de dialogue : https://bit.ly/3UxumuN

Si le souci subsiste, le mieux est de contacter notre support : https://bit.ly/3J5xLus

(Copiez-collez ces adresses dans votre navigateur)

Safwa @Sony Support FR

Hi Franky,

Thank you for your review.

We're sorry to learn that you're getting no sound when connecting this sound bar to your TV via HDMI.

We recommend following our setup guide as it's showing here: https://cutt.ly/54MCMB7.
And make sure to change the audio output on your TV from TV speakers to external device.
If it's still the same, make sure that the sound bar is running the latest firmware update: https://cutt.ly/o4MVeyE.
And check the steps on page 42: https://cutt.ly/J4MVIqB.
You may also reset it, and test it once more, page 45: https://cutt.ly/J4MVIqB.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi Wadebob,

You made the right choice! We're glad that you are enjoying the sound quality of the soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos®️ soundbar even features a dedicated center speaker for clearer dialog. Thank you for choosing Sony!

-Ralph

Hi Terry L,

Thank you for the review and we do apologize for the inconvenience. If you're using the soundbar to your TV via HDMI ARC connection. In the HDMI settings of the TV, set the Audio Return Channel (ARC) or TV Audio Input mode to On or Auto.

More details: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-g700/articles/00137387

Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. Thank you for choosing Sony!

Regards,
David

Hi Bosco9407, Great! Thank you for the awesome feedback! We're glad you're enjoying overall features and incredible sound quality of the soundbar. Glad to know you're having an enjoyable listening experience with your HT-G700 3.1ch Dolby Atmos®/ DTS:X™ Soundbar. Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated center speaker for clearer dialog. Thank you so much for choosing Sony! -Jess

Hi Williams,

We appreciate the recommendation and we are so glad you are pleased with the performance of your HTG700. Vertical Surround Engine, our advanced surround technology, lets you enjoy the thrill of the latest theater audio formats like Dolby Atmos/ DTS:X in a single slim unit. Its three front speakers, combined with unique Sony signal processing, reproduce "vertical" audio, creating virtual surround sound that seems to come from all around you. Thank you for choosing Sony!

Regards,
David

Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony HT-G700 and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK

Bonjour,

Merci pour votre commentaire !

Nous sommes ravis de vous lire.

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau(copiez-collez cette adresse dans votre navigateur).

Safwa @Sony Support FR

Hi S scott,

Thank you for your feedback.
We're glad to hear that you're enjoying your soundbar.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi Roland2000,

vielen Dank für dein Feedback und es tut uns leid, dass du eine Schwierigkeit mit der Dialogwiedergabe hast.

Befolge bitte die folgende Anleitung, um die Wiedergabe von klarem
Ton bei niedriger Lautstärke anzupassen: http://bit.do/fVPZg

Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt

Gehad @Sony Support DE

Hi anben22,

We're very grateful for this positive feedback! Immerse yourself in TV and movies with powerful, dynamic surround sound. Stylish and easy to use, this Dolby Atmos® soundbar even features a dedicated centre speaker for clearer dialogue. This 3.1ch Dolby Atmos®/ DTS:X™ sound bar couples powerful, immersive surround sound with crystal-clear dialogue—so you can lose yourself completely in your favourite TV and movies.


Thank you for giving the product a perfect rating!

Hi Shark73760,

vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Da wir mehr Informationen
über das Problem benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE