Termékismertetők

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your WH-CH500, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

If any assistance is needed, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Bonjour,

Nous sommes vraiment désolés que vous ayez rencontré un soucis avec la connexion de votre wh-ch500 aux autres appareils.

Nous pouvons vous fournir des étapes claires et simples pour appairer et connecter le casque, vous trouverez tous les détails dans le lien ci-dessous:

https://cutt.ly/Ue5cYuLT

De plus, si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter en utilisant les coordonnées ici :

https://cutt.ly/8e7hg5HY (Veuillez copier et coller le lien sur votre navigateur)

Menna @Sony Support FR

Hi Crembroolay,

Thank you for your review.
We're sorry to hear that you're facing difficulties with your headset. To ensure optimal performance, we recommend resetting the headset using the steps in the Help Guide here: https://bit.ly/39riKnq We also recommend trying the headset with different devices to isolate the cause of the issue.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Sony Support UK

Hi LauraW1,

Thank you for your review.
We're sorry to learn that you're experiencing an issue with the headphones.
We recommend following the steps here to resolve the issue: https://bit.ly/2CQ9ISS. If the issue persists, don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Sony support team

Hi WGMaker

Thank you for your review.

We're sorry to learn you're facing connection issues with your headphones and would like to recommend checking the interactive troubleshooting guide that will let you know how to proceed further towards getting this sorted: http://bit.ly/38rm3Hm

Sony support UK

Hi 131313,

We appreciate your feedback, and we're sorry to hear that you're facing difficulties with the microphone. Having read your review, we recommend that you contact us to provide us with more information to ensure we can help you using the details in the following link: https://bit.ly/2NwYLXL

Sony support team

Hi Detel,
vielen Dank für dein Feedback. Setze bitte das Gerät auf Werkszustand zurück: https://helpguide.sony.net/mdr/whch500/v1/de/contents/TP0001615987.html (kopiere den Link und füge ihn in ein neues Browserfenster ein). Solltest du noch Hilfe benötigen, kontaktiere uns bitte direkt. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3c4ykDQ
Sony Support Team

Bonjour Auré65,

Nous avons lu votre commentaire avec attention.
Le mieux est de contacter notre assistance.
Nous vous invitons à vérifier ce lien: https://bit.ly/2oCYGVR (copiez-collez cette adresse dans votre navigateur).

Équipe Sony Support.

Hi dona, We appreciate your feedback about your headphones. When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the power button for about 7 seconds. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi jp2323, Thank you for sharing your feedback. Please follow the steps on the link below to pair these headphones to your Macbook.

https://helpguide.sony.net/mdr/whch500/v1/en/contents/TP0001613466.html

Hope this helps! -Sam

Hi pahwaabhinav, Great. We're thrilled to hear you're happy with your purchase. Thanks for choosing Sony. -Sam

Bonjour Jlouis13,
Nous sommes désolés pour la gêne occasionnée.
Vous pouvez trouver la liste des téléviseurs compatibles ici: http://bit.do/fy8FC (copiez-collez cette adresse dans votre navigateur).
Équipe Sony Support

Hello SonySound,

We're so sorry to hear that our headphones did not meet your expectations. These headphones are designed to receive an audio signal from audio devices that support the Advanced Audio Distribution Profile (A2DP) Bluetooth® profile. (Ex. Mobile phones, smartphones, music players, etc.) and not intended for gaming purposes. You might want to consider checking this link https://www.playstation.com/en-us/explore/accessories/audio-and-communication/ for the list of headphones that we have for gaming.

Best regards,

Romeo

Hi, Ek24!

Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks!

~Earl

Hi, mto7!

We regret to hear that this unit failed to meet your expectations. This headset supports normal incoming calls only. Calling apps for smartphones and computers is not supported. If you're having an issue switching from headphones to a headset or vice versa, please try to initialize the unit. Please refer to the link below for further details.

https://helpguide.sony.net/mdr/whch500/v1/en/contents/TP0001613432.html

Regards,
Sam

Hi, Naidu!

We apologize for any inconvenience that you experienced. Please verify which version of Windows OS is installed on your computer?

For Windows 7:

https://helpguide.sony.net/mdr/whch500/v1/en/contents/TP0001613484.html

For Windows 8/8.1:

https://helpguide.sony.net/mdr/whch500/v1/en/contents/TP0001613485.html

For Windows 10:

https://helpguide.sony.net/mdr/whch500/v1/en/contents/TP0001613430.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam