Termékismertetők

Hi RS07,
We're sorry to hear that the STR-DH590 hasn't quite lived up to your expectations since you picked it up last month.
We really appreciate the honest feedback.

If you feel the performance is lower than it should be, or if you run into any specific technical hiccups, please don't hesitate to reach out to our support team. We'd love to help you change the settings or look into any issues to make sure you're getting the best sound possible.

Find their contact details here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony and sharing your feedback.
Warm regards,
Estefany

Hallo Herbst,

vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung mit dem STR-DH590 mit uns zu teilen. Es freut uns zu hören, dass dich die Klangqualität und die einfache Bedienung des AV-Receivers überzeugen.

Bezüglich des Bass-Erlebnisses möchten wir dich darauf hinweisen, dass dieses durch die Lautsprecher- und Bass-Einstellungen individuell angepasst werden kann. So lässt sich der Klang optimal an dein Lautsprechersystem und deine persönlichen Vorlieben anpassen.

Weitere Informationen und eine Schritt-für-Schritt-Anleitung findest du hier: https://cutt.ly/HtfyMO9U

Solltest du weitere Fragen oder Anmerkungen haben, stehen wir dir jederzeit gerne zur Verfügung. Besuche einfach unsere Website, um mit uns in Kontakt zu treten: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

vielen Dank für dein Feedback. Es tut uns leid, dass du solche Erfahrung gemacht hast. Solltest du Probleme mit deiner Bestellung haben, wende dich an unser Sony Store Support über folgenden Link: https://cutt.ly/htaKYVYD (Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Nouran @Sony Support DE 

Thank you for your fantastic review, Keppa81!

We are absolutely happy to hear that your STR-DH590 is exceeding your expectations! It's incredibly rewarding when our products surprise customers with a rich set of features and capabilities beyond what they initially anticipate. We designed this receiver to be the reliable and versatile heart of any home theater setup.

Thank you again for choosing Sony and for sharing your experience. We hope you continue to discover and enjoy all the great features the STR-DH590 has to offer!

Best regards,
Gus, Sony North America Customer Support

Thank you for sharing your experience with your STRDH590 Receiver, Random Ron!

It’s great to hear that after 4 or 5 years, you still love the receiver, especially the built-in Bluetooth feature for streaming audio—that's exactly what we designed it for!

We are, however, very sorry to hear about the two frustrating issues you're running into: the intermittent shutdown due to suspected overheating and the connection trouble with your Beats4 headphones. We certainly want you to enjoy your unit reliably.

Here are some insights and troubleshooting steps for both concerns:

1. Overheating and Shutdown
When a receiver powers down and can be immediately turned back on, it often indicates the internal protection circuit is activating. While this circuit is designed to protect the unit from damage, it usually points to one of two things:

Ventilation: This is the most common cause. Please ensure the receiver has at least 6 inches of clearance on the top and sides. If it's enclosed in a cabinet or entertainment center, it can trap heat quickly. Try operating the receiver outside of the cabinet to see if the issue goes away.

Speaker Load: Check that your speaker impedance (measured in ohms) is within the specifications listed in the receiver's manual). Using speakers with very low impedance can cause the receiver to work too hard and trigger the protection circuit.

2. Bluetooth Connection with Beats4 Headphones
The STRDH590’s Bluetooth is designed for receiving audio (e.g., streaming music to the receiver from your phone or tablet). It is not designed to transmit audio to wireless Bluetooth headphones.

We appreciate your loyalty to Sony over the years. We hope that improving the ventilation resolves the unexpected shutdowns so you can continue to enjoy your receiver!

Best regards,

Gus, Sony North America Customer Support

Hi Gary2025,

Thank you for taking the time to share your feedback. We understand your frustration trying to connect your equipment, specifically your turntable and cassette player, to the STR-DH590 receiver, and we regret that your experience has not been positive.

The STR-DH590 is designed as a modern, digital-centric AV receiver, prioritizing features like 4K HDR passthrough, Bluetooth, and digital audio connections for newer sources (like Blu-ray players, gaming consoles, and streaming devices).

If you would like to explore other ways to set up your Cassette Player or have any other questions about the available ports, please feel free to contact our technical support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thanks for considering Sony products!

Regards,
Dominick

Hi Cortland803, thank you for your detailed review of the Sony STR-DH590. We're glad to hear you've enjoyed the crisp sound quality and power of the receiver, and that it's paired well with your Sony speakers for an immersive setup. We're sorry to know that your unit is in protected mode now and turning off, we understand this can frustrating and is certainly not the experience we want you to have.

Since you've already gone through the troubleshooting steps in the manual, we recommend reaching out to our support team directly so that they can assist you with a warranty service and get your receiver back up and running. You can contact them via:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

We value your feedback and thank you for choosing Sony!

Regards,
Dominick

Hi J Wilson,

Thank you for your feedback on the receiver you purchased. We appreciate your suggestion regarding the bass and treble knobs on the front panel. Your input is valuable as it helps us understand customer preferences and consider future improvements.

Best regards,
- Stephanie

Hi wildbillthe toolman,

Thank you for the review and we do apologize for the inconvenience. The System Power Off function might be turned on. To turn it off, please check this link below and see page 42.

https://www.sony.com/electronics/support/res/manuals/W001/W0014753M.pdf

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hi SHT38IP,

Thank you for sharing your experience with us!

We’re delighted to hear that the Sony STR-DH590 has proven to be the perfect addition to your sound system, and that you are thoroughly satisfied with it.

Thank you for choosing Sony! Enjoy!
-Maria

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés pour les désagréments rencontrés avec votre STR-DH590.

Pour pouvoir vous conseiller davantage sur le problème rencontré, veuillez nous contacter en utilisant les coordonnées suivant :https://cutt.ly/dwMXCsJ9

y compris plus de détails sur le problème et que vous nous contactez en réponse à cet avis.

(copiez-collez ces adresses dans votre navigateur).

Hi Morel305,

Perfect! We're thrilled that you like the sound quality, connectivity, and user-friendly functions of the receiver. Thank you for choosing Sony!

-Ralph

Hi Dale180,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. Resetting the receiver may help resolve most issues:

1. Turn off the receiver.

2. Hold down (power) on the receiver for 5 seconds. “CLEARING” flashes on the display panel for a while, then changes to “CLEARED *”.

Note: It takes a few minutes for the memory to be cleared completely. Do not turn the receiver off until “CLEARED *” appears on the display panel.

Hope this helps. If still not resolved, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Bigkitty,

We regret to hear about what happened to your other receiver. You made the right choice upgrading to the Sony STRDH590! We're glad that you are enjoying the sound quality of the receiver. Thank you for choosing Sony!

-Ralph

Bonjour,

Merci pour votre commentaire.

Nous sommes heureux d'apprendre que vous êtes globalement satisfait de votre Ampli-tuners .

Nous avons transmis votre message afin qu'il soit pris en compte dans le développement de nos futurs produits.

That's awesome, Gman69! We are happy to hear your purchase went well and you appreciate the excellent audio quality and overall performance of your new STR-DH590 5.2ch Home Theater AV Receiver. Good to know your investment is worth it. Thank you for the 5-star rating and for trusting Sony! Your loyalty means everything to us. -Jess

Hi Fraggie,
This is definitely a great choice for an upgrade! We're delighted to hear your enjoyable experience with the superb sound quality, features, connectivity, and overall performance of your STRDH590 receiver. Thank you for your continued support and for trusting Sony! - Kris

Hi,

vielen Dank für dein Feedback. Wir freuen uns, dass du mit deinem Receiver so zufrieden bist. Und es tut uns leid, dass dir einige Sachen nicht gut gefallen.
Bezüglich der Software leiten wir gerne dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann.
Die Sprache der Bildschirmanzeige des Receivers kann gleichzeitig mit einer Änderung der Sprache der Bildschirmanzeige des Fernsehgerätes geändert werden.
Mehr Informationen findest du unter dem folgenden Link: https://cutt.ly/9w2PsILP
Befolge bitte die Schritte unter dem folgenden Link, um die Seriennummer zu finden: https://cutt.ly/Cw2PfXYZ
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/7wYZmPc9

Rana @Sony Support DE

Hi Intern, Awesome! We're very happy to hear that you're satisfied with the overall features of your Sony STRDH590 and it works great with your Sony Bluray player and TV. Thanks for choosing Sony! -Sam

Hi Mike Mach,
Thank you for appreciating and supporting all the work that goes into our product! We always strive to deliver the best quality and always aim to provide the best experience possible. We're sorry to hear what happened on your other receiver. The STRDH590 is definitely a great choice for an upgrade. Your satisfaction with the superb sound, connection, functionality, and overall performance of the unit are greatly appreciated. Thank you for the recommendation and for trusting Sony! - Kris

Hello Batman54, Thanks for sharing your experience. We are glad that you like your new Sony home theater receiver. Thank you for your purchase. Enjoy! Vincent

Hi RonDoss, Thank you for the 5-star rating! We're very happy to hear you are overall pleased with your purchase and it works perfectly with your speakers and computer. Good to know also that you like the amazing sound quality, easy to use controls and features of your new receiver. Thanks for choosing Sony! -Jess

This is great to hear, Bdiddyb. We're very pleased that you are happy with your purchase. Thank you for choosing Sony. Erin

Hi badandy37,

Thanks for sharing your review and experience with the STRDH590 receiver. We're glad that you like the sound quality of the receiver and how it works well with your home entertainment setup. We also understand your need for more sound customization. The receiver features a built-in equalizer to help you achieve the sound quality that you are looking for. You may refer to page 28 of this link for more information:

https://www.sony.com/electronics/support/res/manuals/W001/W0014753M.pdf

Thank you for choosing Sony!

-Ralph

Hi fishpole,

We are glad to hear that you are happy with your Sony home theater receiver. With regard to your concern, you can isolate the issue by performing a power reset. Power off your receiver and unplug the power cord from the electrical outlet. Leave the power cord disconnected for at least 60 seconds. Plug the power cord back directly into the electrical outlet then turn on the unit.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Thank you for choosing Sony!
Vincent

Hi SunnyMellow, We are glad that you like the quality of your Sony AV receiver. The STR-DH590 supports all the latest HDR formats(HDR10, HLG, and Dolby Vision). We hope you also utilize these video formats to give you remarkable video quality. The combination of superior video quality and great sound will improve your home theater experience. Also, be sure to check out the Bluetooth feature. Thank you for your purchase. Enjoy! Vincent

Hi Rauli19,

Thanks for sharing your 5-star review and experience with the STRDH590. Your feedback about the USB port is greatly appreciated.

The STRDH590 receiver is designed to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

-Ralph

Hi Ric123456789,
Thank you for your time writing this review and we do apologize for the inconvenience. Only an Active or Powered subwoofer can be connected to the SUBWOOFER PRE OUT of the STRDH590 stereo receiver.

For reference: https://www.sony.com/electronics/support/res/manuals/4726/55cd375e0f9e7103f2b6baa747ed9072/47269061M.pdf (page 38)
https://www.sony.com/electronics/support/audio-components-receivers-amplifiers/str-dh590/articles/00020675

In case you have additional questions or need assistance with our products, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

Upgrade your home entertainment system to work with the latest 4K TVs and HDR picture. Equipped with 4 HDMI inputs, HDCP 2.2 signal handling, and a host of advanced features the DH590 is the perfect combination of high performance video capability and superb Sonic fidelity. High-Resolution Audio compatible. We've taken note of your feedback and thanks again for purchasing Sony. - Kris

Hi dori56, we're glad you are enjoying our product. The STR-DH590 supports all the latest HDR formats(HDR10, HLG, and Dolby Vision). We hope you also utilize these video formats to give you remarkable video quality. The combination of superior video quality and great sound will improve your home theater experience. Also, be sure to check out the Bluetooth feature. You can easily play music from all your devices via Bluetooth to further enjoy your new 5.2ch 4K HDR Home Theater AV Receiver – STR-DH590. Thank you for choosing SONY. ~Earl

Thanks for the feedback, Red Beaver. We're glad that you are happy with your new Sony home receiver. The STRDH590 is designed to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Again we appreciate the feedback regarding the AM tuner. We take all user input seriously and will make sure your comments reach the appropriate person as it can help us improve our products in the future. Thanks for choosing Sony! -Craig

Hi LeandroT, Thanks for sharing your experience with the Sony DH590 home receiver. We're sorry to hear that your device failed. The STRDH590 Home receiver requires 120 V AC, 60 Hz when used in the US and Canada. If you are using the device outside the US and Canada, it may require you to use transformers depending on your location. Some areas in Europe run 230 V power lines which can damage your unit if you do not use transformers. This is considered product misuse and unfortunately is not covered under warranty. Regards, -Craig

Hi VishSony,

You made the right choice! We're glad to hear that you love the sound quality of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

Regards,
David

Hi KurtC, We're glad that you were able to adjust the settings to suit your needs. We'll also take note of your feedback about the Home Menu. Sony takes into consideration all feedback as it helps us improves our product. The STRDH590 is equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! Erin

Hi DWTD,

Fantastic! We are so happy to know your satisfaction with the amazing performance of the STR-DH590 with your Harman Kardon speaker system. We are also thrilled that you are satisfied with the Auto Calibration feature using the supplied calibration microphone of this receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest TVs and HDR sources. Equipped with 4 HDMI inputs, Bluetooth, and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi BillMcGee, Thank you for your review! For this, please try these steps to resolve the issue. Press AMP MENU. Select “” - “A/V SYNC” on the display panel. Select the setting you want. SYNC ON (Delay time: 60ms): The audio output is delayed so that the time gap between the audio output and visual display is minimized. For reference, please check our help guide link: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553375.html#:~:text=Press%20AMP%20MENU.,and%20visual%20display%20is%20minimized.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
Carl

Hi Bobby756,

We're sorry you've been running into difficulty. Verify the connections and inspect the speaker cords. The receiver has BRAVIA Sync and System Power Off function. You can automatically turn off/on the receiver and any device connected to the HDMI jack when you turn off/on the TV. For more details, refer to this link: https://helpguide.sony.net/ha/strdh59/v1/en/contents/TP0001553286.html

Despite your concerns, we're delighted that you like most of the features and overall performance of the unit. Experience the bigger, clearer picture when you upgrade your home cinema setup with the STR-DH590. The 5.2ch AV receiver brings movies to life with 4K HDR pass through, Dolby® Vision and flexible surround sound. Bring all your devices together with BLUETOOTH® connectivity and multiple inputs. Thank you for choosing Sony! -Jess

Hi Whippets4,

Very nice! We're glad to hear that you like the features and price of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

Regards,
David

Hi pjones3699,

Very nice! We're glad to hear that you like the price point of the AV receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

Regards,
David

Hi weblight2,

Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thank you for choosing Sony!

Regards,
David

Hi Smith74, Thanks for your feedback on your STR-DH590, 5.2 multi-channel AV Receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! Erin

Hi Salant, Thanks for your feedback on your STR-DH590, 5.2 multi-channel AV Receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! Erin

Hi Dvdon331, Thanks for your feedback on your STR-DH590, 5.2 multi-channel AV Receiver. Sounds like you’ve upgraded your home entertainment system to work with the latest 4K TV’s and HDR sources. Equipped with 4 HDMI inputs, Bluetooth and a host of advanced features, your new receiver is ready for whatever and wherever your content takes you. Thanks for choosing Sony! Erin