Termékismertetők

Hi,

Thank you for your feedback.

We're sorry to hear that the SRS-XE200 quality isn't up to your liking; this is not the norm, as we strive to deliver the best quality possible. Yet, we're happy to hear that you're enjoying the sound quality of it.

Make sure to follow the steps here to avoid sound interruptions: https://cutt.ly/Urep7gbM

If the issue remains, try the steps below and test again:
- Make sure the speaker is updated: https://cutt.ly/5rep7VhB
- Reset the speaker: https://cutt.ly/grep791S
- Initialize the speaker: https://cutt.ly/drep5gzn

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés d'apprendre que vous rencontrez des difficultés avec les réglages du son et des basses de votre SRS-XE200.

Pour régler le son selon vos préférences, nous vous recommandons d'utiliser l'application Sony Music Center, disponible sur Android et IOS.

Vous pouvez trouver plus d'informations sur l'application en consultant le lien suivant :https://cutt.ly/2e5YvrJN

Cette application vous permet de personnaliser l'égaliseur et d'ajuster les basses selon à vos goût.

Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter sur le lien suivant : https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Bonjour,

Merci pour votre commentaire.
Nous tenons à vous infromer que les doubles radiateurs passifs reproduisent des basses puissantes.
Veuillez consulter le lien ci-dessous pour plus d'informations :
https://cutt.ly/selEDhHL

(copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony Support FR

Hi,

danke für dein Feedback zu unserem Produkt. Es tut uns leid, dass du mit der Bassleistung nicht zufrieden bist. Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Alaa @Sony Support DE

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your Sony SRS-XE200 wireless speaker, and hope you continue to enjoy it for years to come.

You can tailor the sound to your taste, adjust bass and trebles using the equalizer on the Sony Music Center app here: https://cutt.ly/Cw6b8u5b
Also, make sure to update the firmware of your speaker: https://cutt.ly/5w6b8npC

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Bonjour,
Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
Afin de régler le phénomène de votre enceinte, veuillez vérifier le lien suivant :
https://cutt.ly/kwNYeGWR
(copiez-collez cette adresse dans votre navigateur).
Afin de vous aider efficacement, nous aimerions en savoir plus.

Nous vous remercions de nous contacter :
https://bit.ly/3q1uTau
(copiez-collez cette adresse dans votre navigateur).
Bahaa@Sony Support FR

Hi CLKNS82, We are happy that you like your new Sony XE200 portable wireless speaker. Thank you for your purchase. Enjoy your music! Vincent

Hi Bobthecat, Thank you for sharing your wonderful experience with your new Sony SRSXE200 speaker! We're very happy to hear that you're enjoying the fantastic sound this unit delivers. Thanks for choosing Sony! -Sam

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your speaker and happy with the sound quality we always aim to deliver! We hope you continue to enjoy it for years to come & welcome to the Sony family!

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hello,

Thank you for your review and congratulations on your purchase.

It's great to hear that you're enjoying your speaker and happy with the sound quality we always aim to deliver! We hope you enjoy it for years to come & welcome to the Sony family!

Don't hesitate to contact us via phone, chat support and email using the details here: https://bit.ly/3xPUapp to give us any further feedback, we always love to hear from our customers!

Mennah @Sony Support UK

Hi Babygirl2880, Awesome! We're glad that you like the speaker. For sound related concerns, please check the troubleshooting steps here: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap.

Should you need further assistance, please email us at socialsupport@am.sony.com

Thank you for choosing Sony! Erin

Hello Tilly,

Thank you for your review.
We're very sorry to hear that you're having battery life issues with your Sony SRS-XE200.
Please try the following steps in an attempt to fix this issue for you:
- Check the latest software for your speaker: https://cutt.ly/swdh7FzB
- Reset the speaker: https://cutt.ly/Vwdh7M1M
- Initialize the speaker: https://cutt.ly/qwdh5w4M
If the problem still persists after trying these steps, please don't hesitate to contact us through this link: https://cutt.ly/2wdjjxx3 to be able to provide you with the proper solution.

Mazen @ Sony Support UK

Hi RJP Dago, Thank you for choosing Sony. We are so glad to hear that you are happy with the replacement SRSXE200! The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Carl

Hi Mildom, We're glad that you are enjoying the audio quality of your speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! Erin

Hi Boot87,

Thank you for your feedback.
We're glad to hear that you're enjoying your speaker.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi JarlBoon,

danke für dein Feedback und es tut uns leid, dass du mit dem Tragen des Geräts nicht zufrieden bist. Gerne leiten wir dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann. Du kannst die Audioausgabe-Einstellung des Lautsprechers mit „Sony | Music Center“ ändern. Mehr dazu findest du hier: https://cutt.ly/C8J9vr9 Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt


Gehad @Sony Support DE

Hi ConB,

Thank you for your review.

We're glad to hear that you like the SRS-XE200, and sorry to learn that you don't find it too bassy.

We would like to highlight that there are charging indicators on the unit to learn when it's charging, and when it's done charging. And you can learn about it all here: https://cutt.ly/E9tgGud & https://cutt.ly/W9tgZpI.
And you may change the sound quality, and the base of the speaker using the supported application ''Music Center'' to find your perfect audio settings: https://cutt.ly/b9thKO7.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi 999Nickers,

Thank you for your review.
We're glad to hear that you're enjoying your speaker, and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!

Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi josie, Thank you for the 5-star rating! We're glad you love the amazing audio quality, punchy bass, powerful sound, and easy-to-carry design of your new Sony XE200 speaker. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of an AUX port and will be sure to forward this feedback to the appropriate department.
The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam

Hi Pircy23, We're happy to hear that you like the lightweight design, portability, features, sound quality, and ease of connecting your phone. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! Erin

Hi bktran, thanks for sharing your honest review. We're happy to hear that you are enjoying your new speaker. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! Erin