Termékismertetők

Hallo Onkel Hannes,

vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zum Sony KD-43X85K zu teilen.

Es tut uns leid zu hören, dass du die Menüführung als kompliziert empfindest und es bei der Nutzung des Smart TVs zu Unterbrechungen kommt.

Um die Leistung und Stabilität des Geräts zu verbessern, empfehlen wir zunächst, sicherzustellen, dass die Software deines Fernsehers auf dem neuesten Stand ist. Die aktuelle Software-Version und die Installationsanleitung findest du unter folgendem Link: https://cutt.ly/vtAFQ4Gy

Zusätzlich kann es helfen, die zwischengespeicherten Daten (Cache) zu löschen. Dies kannst du über die Einstellungen unter „Speicher und Zurücksetzen“ durchführen.

Falls dies keine Verbesserung bringt, empfehlen wir, den Fernseher auf die Werkseinstellungen zurückzusetzen: https://cutt.ly/Xe5caswX

Solltest du weitere Unterstützung benötigen oder Fragen haben, kannst du uns jederzeit über unsere Website kontaktieren: https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).

Hi Nickname2468,

We are incredibly sorry to hear about the frustration this TV has caused you. We certainly don’t want you throwing away your investment, especially when this specific remote behavior is often something we can resolve with a few quick calibration steps.

Before you give up on the unit, please try these three steps to see if we can get your remote and TV communicating properly again:

1- Fresh Batteries: Ensure you are using a brand-new set of high-quality alkaline batteries. Even if the current ones seem okay, low voltage can cause the remote to "drop" its pairing frequently.

2- Power Reset: Unplug the TV power cord from the wall outlet. Leave it unplugged for a full 2 minutes to allow the internal capacitors to discharge completely, then plug it back in.

3- Software Update: Your remote actually has its own firmware. Navigate to: Settings > Remotes and Accessories > Remote control > Software update to ensure it’s running the latest version.

If the issue persists after these steps, we genuinely want to make this right. Please reach out to our team of experts directly so we can look into further solutions or hardware support:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony, and we hope to turn this experience around for you.

Best regards,
Dominick

Hallo Sonia,

vielen Dank für dein Feedback zum KD-85X85K. Es tut uns aufrichtig leid zu hören, dass dein Fernseher nach zweieinhalb Jahren einen Defekt am Mainboard aufweist und du bisher keine Ersatzlösung erhalten hast. Wir verstehen deinen Ärger über diese Situation sehr gut.

Bitte wende dich mit deiner Fallnummer direkt an unser Support-Team, damit wir den Fall individuell prüfen können: https://cutt.ly/BeFnHJXA (bitte den Link in den Browser kopieren).

Bonjour,
Merci pour votre commentaire. Nous sommes ravis d'apprendre que vous êtes globalement satisfait de votre téléviseur. Cependant, nous sommes désolés que la qualité sonore n'ait pas répondu à vos attentes. Veuillez consulter les liens suivants pour obtenir la meilleure qualité sonore et choisir le mode sonore qui vous convient le mieux sur votre téléviseur:
https://cutt.ly/PtdN9aix
https://cutt.ly/ntdN9boy
De plus, si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter en utilisant les coordonnées ici: https://cutt.ly/8e7hg5HY (Veuillez copier et coller le lien dans votre navigateur)

Hallo Holmi,

vielen Dank für dein Feedback zu deinem KD-55X85K. Es freut uns, dass du mit der allgemeinen Leistung des Fernsehers zufrieden bist. Es tut uns leid zu hören, dass nicht alle Speichermedien zur Aufzeichnung erkannt oder zugelassen werden.
Bitte beachten Sie, dass nicht jedes USB-Speichermedium vollständig mit der Aufnahmefunktion kompatibel ist. Wir empfehlen daher die Verwendung einer externen USB-Festplatte (HDD) mit eigenem Netzteil, die direkt am Fernseher registriert wird. Allgemeine Informationen und Informationen zur Fehlerbehebung für die Festplattenaufzeichnung findest du hier: https://cutt.ly/0r9VM0bO
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/CexW2tCi

Hi Non27, We're truly sorry to hear about the issue you experienced with your Sony - KD55X85K and the frustration you felt during your support journey. We understand how disappointing it must have been to encountered problems with your TV after such a short time and to feel unsupported when seeking assistance. This is certainly not the experience we want for our customers. And we'd like to have the opportunity to review your case further and see how we can help. Please email the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We look forward to hearing from you soon, and we thank you for considering Sony products. Regards, Dominick

Hi there,
Thank you for reaching out. We're very sorry to hear about the dead pixel on your KD-75X85K TV. We can certainly understand your frustration.

While we can't offer a repair or replacement outside of the warranty, we do value your loyalty as a customer.

Thanks for considering Sony products. We value your feedback on this matter.
Sincerely,
Estefany

Hi LSI Milt,

Thank you for your feedback. We're very sorry to hear about the dark spots that have appeared on your X85K TV after two years. We understand how frustrating this is, as it is not the experience we want for our customers.

To help troubleshoot this, we recommend performing a power reset by unplugging the TV from the wall outlet for at least 60 seconds. Additionally, you can try running a self-diagnostic test from the TV's menu to see if any issues are detected. If the problem persists, contact our support team through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for considering Sony products.
-Eliab

Hi there,
Thank you for taking the time to share your experience with the KD-75X85K. We sincerely apologize for the inconvenience you’ve encountered with the screen displaying dark colors and stripes.
We appreciate your patience as you await your replacement unit. If there’s anything else we can assist you with during this process, please don’t hesitate to reach out https://electronics.sony.com/contactus

Thank you for your understanding and for being a valued Sony customer.
Best regards,
Stephanie

Hallo Vedat,

vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrungen mit dem KD-65X89K mit uns zu teilen. Es tut uns leid zu hören, dass du beim Kanalwechsel Verzögerungen erlebst.

Um dieses Problem zu beheben, empfehlen wir dir, die Schritte unter folgendem Link durchzugehen:
https://cutt.ly/2rjmOajS

Solltest du weitere Fragen oder Anmerkungen haben, stehen wir dir jederzeit gerne zur Verfügung. Besuche einfach unsere Website, um mit uns in Kontakt zu treten: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi Noahleeann, We're truly sorry to hear about your experience with the KD65X85K TV. We understand how frustrating it is when a product you've invested in stops working unexpectedly. This isn't the experience we want you to have. We would like to look into your case further and give a more personalized assistance. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony Username:
Telephone Number:
Model Number:
Issue/Concern:
Case number (if applicable):

We expect to hear from you again!

Regards,
Dominick

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your KD-85X89K, and we hope you continue to enjoy it for years to come! Yet, we're sorry to learn that you're facing difficulties claiming your PlayStation Plus Premium voucher.

You can enhance the sound quality of your TV by adjusting it to your desired options, following the steps here: https://cutt.ly/mraD4H2U
And for advanced sound settings, you can follow the steps here: https://cutt.ly/RraD47M0

Regarding your PlayStation Plus Premium voucher, please contact us using the details in the link below and provide us with more details about the exact error or issue that prevents you from using the code in order to provide you with the needed support: https://cutt.ly/heoRCkdW

Also, we'd like to highlight that the voucher is valid from 15 April 2024 to 31 March 2025.

Menna @Sony Support UK

Hallo Micha,

vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrungen mit dem KD-55X85K mit uns zu teilen. Es tut uns leid zu hören, dass dein Gerät nicht ordnungsgemäß funktioniert.



Wir möchten dir gerne helfen, das Problem genauer zu untersuchen. Bitte kontaktiere uns, damit wir dir weiterhelfen können. Du kannst ganz einfach unsere Website besuchen, um mit uns in Kontakt zu treten: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi there, we are truly sorry to hear that your KD75X85K is not turning on. We understand how frustrating this can be, here are some steps and recommendations you can try:
1- Disconnect all external devices from the back of the TV
2- Try a different power source and connect the TV directly to an outlet
3- Perform a Force Factory Data Reset, just be aware this will delete everything and take the set to factory settings. Here are the steps to start the process:

- Unplug the TV from the power
- Press and hold down the power button on the TV (underneath the unit in the middle)
- While holding down the power button you need to plug the TV back in, and wait until you see a screen that says "erasing", when the message appears, you can release the power button and follow the on-screen instructions.

We hope these steps can help you in getting the TV to work properly again, in case the issue persists you can contact our technical support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony!

Regards,
Dominick

Hi ChuckF,

Thank you for the fantastic 5-star rating!

We are delighted to learn that you are enjoying your Sony X85K TV and appreciate its outstanding picture quality and clarity.

Thanks for choosing Sony! Enjoy!

-Maria

Bonjour, merci d'avoir soumis votre avis.

Nous sommes ravis d'apprendre que vous appréciez la qualité d'image de votre KD-75X89K.

En fait, ce port a été remplacé par un port HDMI compatible avec les nouveaux appareils. Nous sommes tout à fait conscients que vous appréciez les anciens ports de notre produit. Cependant, nous avons développé nos écrans pour vous aider à obtenir la meilleure expérience possible avec votre téléviseur.

De plus,si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter sur le lien suivant : https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Menna @Sony Support FR

Hi Harleyrandy,

This is not the experience that we want you to have. This isn't normally the case with the X85K. Rest assured that your feedback will help us improve our products and services. We hope you tried the troubleshooting steps on this link to help resolve the issue:

https://www.sony.com/electronics/support/articles/00153674

If yes and the issue is still not resolved, the TV requires service. Please reach out to an authorized service center for repair options. You may find this link helpful:

https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Skell,

vielen Dank für dein Feedback. Es tut uns leid, dass du einige Sachen nicht gut gefallen hast.
Es ist zu empfehlen, die Daten im Cache zu löschen, um die Leistung des Gerätes zu verbessern. Gehe bitte
dazu wie folgt vor: Home / Einstellungen / System / Speicher / Daten im Cache und lösche die Daten im Cache.
Stell bitte sicher, dass das Modul korrekt eingesetzt ist. Setze bitte das Modul bitte erneut ein.
Befolge bitte die Schritte unter dem folgenden Link, um das Problem zu lösen: https://cutt.ly/ae72QR9K
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT

Rana @Sony Support DE

Hi Illwill678, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi Familie Everhan,

vielen Dank für dein Feedback. Es tut uns leid, dass der Fernseher deine Erwartungen nicht erfüllt hat. Stell bitte sicher, dass du die neueste Softwareversion hast: https://cutt.ly/je3kwMDg
Gehe dann auf Home - Einstellungen - Speicher - Interner gemeinsamer Speicher - Daten in Cache - Alles löschen.
Führe dann einen Stromreset durch. Dazu alle Kabel von deinem Fernsehgerät abziehen und das Gerät erst nach 5 Minuten wieder verkabeln.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT

Hi there, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new TV upgrade! Thank you for choosing Sony! -Carl

Hi Bobthebob, Thank you for sharing your experience with the X85K. We are truly sorry to hear about the issues you've encountered with both units. This is certainly not the experience we want you to have.

We understand how frustrating it must be to receive a product that doesn't work as expected, especially twice in a row. We would like to assist you further to resolve this matter. Please contact our customer support team so we can look into this issue and provide a solution.

Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi,

Thank you for your feedback.

We're sorry to hear that you're facing difficulties with the remote control of your KD-50X89K.

In order to provide the appropriate guidance, we need more details about the issue experienced, so please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW 

Nihad @Sony Support UK

Bonjour et merci pour votre commentaire,
Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
Vous pouvez configurer divers paramètres liés au son du téléviseur, veuillez consulter le lien suivant : https://cutt.ly/SeVbLuF4
Pour configurer divers paramètres liés à l’affichage du téléviseur, merci de consulter le lien suivant: https://cutt.ly/CeVbLRx5
Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9
(copiez-collez ces adresses dans votre navigateur).

Hey,
Thank you for your feedback.

We're sorry to hear about the issues that you're facing with your KD-50X89K.

To get the Freeview on the TV directly, all you need is a digital Arial, and to tune the TV, follow the steps here: https://cutt.ly/jeCcgoXm

If you still require any assistance, you can contact us using this link with more details about the Google TV issue: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hi,

Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your KD-43X85K.

Please don't hesitate to contact us using this link: https://cutt.ly/heoRCkdW to discuss further the issues experienced, we'll be more than happy to provide assistance.

Nihad @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés d'apprendre que vous rencontrez un problème de lignes sur l'écran avec votre kd-43x89k.

Pour pouvoir vous conseiller davantage et vérifier pleinement cela pour vous. Veuillez nous contacter en utilisant les détails ici : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Hi 3 Sony Ed,

Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi TootsieLou,

Thank you for reaching out and sharing your experience. We're truly sorry to hear about the issues you've encountered with your Sony X85K TV, especially while gaming or during any program. This is certainly not the experience we want for you. We'd love the opportunity to assist you further and resolve this. Could we contact you to gather more details? If so, please email us at socialsupport@am.sony.com

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience.

Sincerely,
Maria

Hi RDJONES,

Thank you for sharing your experience with us. We deeply apologize for the inconvenience of your Sony X85K TV's electronic glitches. This is not the experience we expect you to have. We understand how frustrating this must be, and we want to make sure you’re taken care of.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience.

Sincerely,
Maria

Hello there,

Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-85X89K.

Regarding controlling the volume using the TV remote you need to connect the soundbar to the TV through HDMI connection, you can have more info through these links:
https://cutt.ly/KeIDdalD
https://cutt.ly/leIDdSqp

For the movies offered by Sony Picture Core you need to have a subscription to enjoy the premium movies, for more assistance you can reach them using this link: https://cutt.ly/beIDeggr

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Ahmed @Sony Support UK

Hi Dr Roman Föhl,

es tut uns leid, dass du eine Schwierigkeit hast.

Gehe bitte wie folgt vor: https://cutt.ly/KeOaJfts

Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://cutt.ly/VemGfNYL

Gehad @Sony Support DE

Hi Echoleader, Fabulous! We're thrilled to hear that the KD75X85K TV is the perfect addition to your Sony collection. Also, it's great to know that you're enjoying the seamless integration with your PlayStation 5, BluRay player, and 7.2 channel surround sound system. We're glad the apps are user-friendly and that the picture quality meets your expectations. Your loyalty to Sony means a lot to us. Enjoy your new TV and thank you very much for trusting Sony! - Romeo

Hi unhappyemoji4Sony,

Thank you for choosing and purchasing our X85K 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For us to better assist you, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:

Additional Information regarding your experience with the X85K. We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Boot Brn, We're delighted to hear that you love the TV. Thank you for choosing Sony. Erin

Hi Paigehunt, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi sjj0589, Fantastic! Thank you for taking the time to write such an in-depth review of your experience with the KD-55X85K. We are extremely pleased to hear that you're well-pleased with its amazing picture quality, superb features, and exceptional performance. We greatly appreciate your feedback about the design of the supplied remote control, and we're sorry if it didn't live up to your expectations. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo

Hi Toby36, Amazing! We are happy to hear this X85K suits your needs and exceeded your expectations! Glad to know that you are very satisfied with the features, and you are having an enjoyable watching and gaming experience with this TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess