Termékismertetők

Bonjour,

Merci pour votre commentaire.

Nous sommes sincèrement désolés pour la gêne occasionnée ainsi que pour le délai de prise en charge que vous avez rencontré avec notre service après-vente.

Nous sommes toutefois ravis d'apprendre que votre problème a pu être résolu.

N'hésitez pas à nous contacter à tout moment si vous avez besoin d'une assistance supplémentaire, via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Hi Mr review,

We're sorry to hear about the experience you’ve had with your X80K and the frustration regarding your warranty timeline. We genuinely value your feedback and would like the opportunity to look into the specifics of your situation to better understand what occurred during your previous interactions with our team.

To allow us to further evaluate your case, please send an email to socialsupport@am.sony.com with the following details:

Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Case number/Concern:

Once we receive this information, our specialized team will be able to review your file more closely. Thank you for bringing this to our attention, and for considering Sony!

Best regards,
Dominick

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing a picture issue with your KD-43X80K. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please try the steps here and test again: https://cutt.ly/ntb6qbWl

If the issue remains, try the steps below:
1. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/Ltb6wXOf
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
5. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/Ttb6ecDw

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

vielen Dank für dein Feedback. Es tut uns leid, dass du solche Erfahrung gemacht hast. Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://cutt.ly/6exW0iJT (Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Nouran @Sony Support DE 

Hi,

Thank you for your feedback.

We're sorry to hear that the KD-43X81K didn't meet your expectations and that you need to retune the channels occasionally. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

The reason might differ depending on your TV provider tools (Satellite, Cable, set-top box or CAM module), some sources regularly update the TV channel list (usually at night) causing some of the channels to go missing or breaking.

If you face a similar issue again, you can follow the steps here: https://cutt.ly/FtfrgWPX

Additionally, you can measure and improve the TV reception signal strength by following the steps here: https://cutt.ly/ntfrhEbn

If the issue remains, try the steps below:
1. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/6tfrjmYF
4. Perform a factory data reset by following the steps here: https://cutt.ly/ptfrjV8q

Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Thank you for taking the time to share this feedback, and we sincerely apologize for the deeply frustrating experience you have had with your KD43X80K television and our customer service process.

We are very sorry to hear that the Wi-Fi function stopped working after only six months, and we absolutely understand your disappointment and frustration, especially with the response you received from our support team. It is unacceptable to be given a workaround like casting or using a mobile hotspot instead of proper service for a critical, built-in function of a product that is well within its warranty period.

We regret that this experience has caused you to lose faith in our brand. Your feedback, including your decision to consider another brand, is extremely valuable and has been shared with the relevant internal teams for review of both the product's performance and the handling of your service request.

Thank you again for bringing this to our attention. If you require further assistance, please send an email to socialsupport@am.sony.com so we can have our specialist team review your case immediately.

To expedite this, please include the following information in your email:

Your Name
Your Username
The TV Model Number
Your Telephone Number
Your Sony Case Number (if you have one)
A brief, detailed description of the issue

Again, we are very sorry for the inconvenience.
Thank you for choosing Sony.

Best regards,
Gus, Sony North America Customer Support

Hi Arseny, we're so sorry to hear about the light spots that have appeared on your TV screen, we understand how frustrating this must be for you. Here are some steps that can help:
1- Set the picture mode to Standard, please go to settings > display and sound > picture > picture mode > standard
2- Reduce the backlight level, you can do this by going to settings > display and sound > picture > backlight level
3- Change the power saving to low or high, while in settings go to system > power and energy > power saving > low/high
We hope these steps can help you to resolve the problem, if the issue still persist please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony Store Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony products! Regards, -Dominick

Hi Virgoman0,
Thank you so much for your feedback on the KD-55X80CK TV. We're happy to hear that you're enjoying the picture and sound quality. It's wonderful to know you would consider purchasing it again!

Thanks for choosing Sony!
Best regards,
- Stephanie

Hi Virgoman0,
Thank you so much for your kind words about the KD-65X80K television! We're glad to hear that you're enjoying its picture quality and performance even after 18 months.
Our TV supports Dolby Vision and Dolby Atmos and includes features like Google Assistant voice control.
We appreciate you taking the time to share your experience.

Thanks for choosing Sony!
Best regards,
- Stephanie

Hi travid, Thank you for sharing your feedback on the Sony X80CK. You can access the manual and help guide for this unit on our website https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips. Please refer to this startup guide to help you understand the ports behind your KD-85X80CK: https://www.sony.com/electronics/support/res/manuals/5037/1beeeba3ca8905f0f8ecb20985ef9046/50377261M.pdf

Hope this helps and thanks for choosing Sony! -Sam

Hi Marco Polo J, We're sorry to hear that you've experienced issues with your Sony X80CK within 14 months of use. This is certainly not the experience we want for our customers. Let's try to isolate this issue by following the troubleshooting steps on this link:

https://www.sony.com/electronics/support/articles/00153674

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Big daddyd D,

Thank you for choosing and purchasing our X80K 4K Ultra HD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check this link for more details.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00028577

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hallo,

vielen Dank für dein Feedback. Es tut uns leid, dass du mit der Bildqualität nicht zufrieden bist. Befolge bitte die Schritte unter dem folgenden Link, um die Bildeinstellungen auf deinem Fernseher anzupassen: https://cutt.ly/Me1afHtt
Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://cutt.ly/6exW0iJT

Hi Immersified,

Thank you for the purchase and we're glad to hear that you're satisfied with your new Sony television. Your positive feedback is greatly appreciated. Thank you for choosing Sony and enjoy your TV!

-David

Hallo Krausinio,

vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zu unserem KD-65X81K zu teilen. Es tut uns sehr leid zu hören, dass du solche Schwierigkeiten hast und dass du mit unserem Service nicht zufrieden bist.

Die beschriebenen Probleme wie das Einbrennen, die fehlerhafte Fernbedienung und die Schwierigkeiten beim Empfang von HD-Sendern entsprechen definitiv nicht unserem Qualitätsstandard. Wir möchten sicherstellen, dass du eine zufriedenstellende Lösung erhältst.

Wir möchten dir gerne helfen, das Problem genauer zu untersuchen. Bitte kontaktiere uns, damit wir dir weiterhelfen können. Du kannst ganz einfach unsere Website besuchen, um mit uns in Kontakt zu treten: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein)

Hi there, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi Kimberley,
Thank you for your feedback.

We're sorry to hear about the shadows issue on the screen of your KD-50X81K, this is not the norm as we strive to deliver the best quality possible.

Could you please contact us including your reference number from your contact with our support line, and in response to this review so that we can check the matter further.

You can contact us using the details here: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi WaynesWorld,

Thank you for sharing your incredible experience! We're thrilled to hear that your enjoying the 4K resolution and immersive picture quality, along with convenience of the smart features and voice control of your Sony X80K TV. It's also great that it's been an impressive addition to your home. Thank you for trusting Sony, and we hope you continue to enjoy your Sony TV!

-Maria

Hallo Krnkenschwein,

vielen Dank für dein ausführliches Feedback zum KD-65X80K. Wir bedauern, dass das Streaming und die Einrichtung der Soundmaschine nicht deinen Erwartungen entsprechen , und dass du Schwierigkeiten beim Anschließen eines Audiosystems hast.

Für das Streaming steht dir die integrierte Chromecast-Funktion zur Verfügung, die normalerweise ohne zusätzliche Apps oder Gebühren funktioniert. Überprüfe bitte die Einstellungen über diesen Link: https://cutt.ly/eeAhu5V3 (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Zusätzlich findest du hier eine Anleitung, wie du den Fernseher mit einem Audiosystem verbinden kannst: https://cutt.ly/KeAhokne (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Falls du weitere Fragen oder Anmerkungen hast, stehen wir dir jederzeit gerne zur Verfügung. Besuche einfach unsere Website, um mit uns in Kontakt zu treten: https://cutt.ly/yeUtFuD5 (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hallo RalKos_1964,

vielen Dank für dein Feedback zum KD-65X80K! Wir freuen uns, dass du mit der Bildqualität und der professionellen Farbkorrektur zufrieden bist. Es tut uns leid, dass die WLAN-Verbindung nicht optimal funktioniert. Um das Problem zu beheben, empfehlen wir dir, die Schritte in diesem Link auszuprobieren: https://cutt.ly/KeAEq2Gl (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Falls du weitere Unterstützung benötigst oder Fragen hast, kannst du uns jederzeit über unsere Website kontaktieren: https://cutt.ly/yeUtFuD5 (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi,

Thank you for your feedback.
We're glad to hear that you're enjoying your Sony KD-75X81K and sorry to hear that you're facing difficulties with the Disney App.

Try the following steps and test again:
. Make sure the software is updated: https://cutt.ly/SeOLPYZn
. Clear cache and force stop the app:
[Press on the Quick settings button on the remote control, then select [Settings] → [Apps] → [Show all apps] → [Disney App] → Clear cache data then go back to force stop.

If any further assistance is needed, you can contact us using this link: https://cutt.ly/1eOKqqT3

Nihad @Sony Support UK

Hallo Kurbi,

vielen Dank, dass du dir die Zeit genommen hast, dein Feedback zum KD-43X81K zu teilen. Es tut uns leid zu hören, dass du Probleme mit der Umschaltzeit auf andere Sender und dem Start des Geräts hast.

Bitte überprüfe, ob die Software auf dem neuesten Stand ist. Die aktuelle Software-Version und die Installationsanleitung findest du unter folgendem Link: https://cutt.ly/ieUPRj0S (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Wenn der Wechsel zwischen den Fernsehsendern langsam ist oder das Gerät nicht reagiert, empfehlen wir dir, die Schritte in diesem Link durchzuführen: https://cutt.ly/0eUPRSLH (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Falls du weitere Unterstützung benötigst oder Fragen hast, kannst du uns jederzeit über unsere Website kontaktieren: https://cutt.ly/yeUtFuD5 (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hi NAVANEETH, we're sorry to hear that you have an issue with your Sony unit. To address the issue with your KD-65X80CK TV automatically controlling itself, not turning on, and continuously restarting without providing settings to find the reset, please follow these troubleshooting steps:

Unplug the TV power cord from the wall outlet. Disconnect all external devices (USB, LAN, HDMI, Antenna, etc.) from the TV except the power cord. Please follow this link for more details:

https://www.sony.com/electronics/support/articles/00159487?utm_source

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the x80ck

Sincerely,
~Earl

Hi there, We are sorry to hear that the Sony X80K TV did not meet all of your expectations. We'd love to troubleshoot the issue that you are having with our Sony TV and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi KD in the paw, Awesome! We are glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl

Hi Stoplight,

That's fantastic! It's wonderful to learn that you like the amazing performance and impressive picture quality this TV delivers. We always strive to deliver the best picture and sound quality with our TVs. Get the most out of your TV through the Help Guide or BRAVIA usage tips page and easily find functions that is available on your TV. In no time, you’ll be able to configure how to install apps, configure Wi-Fi, Cast, AirPlay, Adjust Picture Mode and many more. For more details, please visit the link below.

https://www.sony.com/electronics/support/articles/00291490

Thank you for your purchase and for choosing Sony!
-Jess

Hi BRoy, Great! We're delighted to hear that you like the picture quality and ease of setup. Your feedback is greatly appreciated. Thanks for choosing Sony. Erin

Hi,

es tut uns leid, dass der Fernseher immer abstürzt.
Stell bitte sicher, dass du die neueste Softwareversion hast: https://cutt.ly/1ezbVgFn
Es ist zu empfehlen, die Daten im Cache zu löschen, um die Leistung des Gerätes zu verbessern.
Gehe bitte dazu wie folgt vor: Home / Einstellungen / System / Speicher / Daten im Cache und lösche die Daten im Cache.
Befolge bitte die Schritte unter dem folgenden Link: https://cutt.ly/0ezbM29h
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link:https://cutt.ly/owYLc1ob

Rana @Sony Support DE

Hi MrBobby163727,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-65X80K.
Having read your feedback about the issue with your TV, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW

Omnia @Sony Support UK

Hi EeJay,

Thank you for the review. We're glad to hear that you like the easy to use features and clear picture quality of the TV. We do apologize for the inconvenience. To check whether it's a TV issue or not, confirm picture quality by checking other sources or perform a picture test. You can also adjust the black level. This function enhance the black by analyzing the luminance level of the picture in real-time and automatically adjusting the dark levels. Check this link for more details. (select brightness)

https://www.sony.com/electronics/support/articles/00190409

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David