Termékismertetők

Hi ToRo99,

danke für dein Feedback und es tut uns leid, dass dir einige Sachen nicht gut gefallen. Für Dolby Vision müssen die Video-Streaming-App bzw. Dienste Dolby Vision unterstützen. Wenn du weitere Information benötigst, kontaktiere bitte den App-/Dienste-Anbieter. Falls es sich um ein HDMI-Gerät handelt, stell [HDMI-Signalformat] unter [Externe Eingänge] ein, um das Bild von einem Gerät, das am HDMI-Eingang angeschlossen ist, in einem höherwertigen HDMI-Format anzuzeigen,
Z. B. 8K, 4K 100/120 Hz, 4K 60p 4:2:0 10-Bit, 4K 60p 4:4:4, oder 4:2:2
Näheres findest du hier: https://cutt.ly/ZwxHpG6h

Wenn du jedoch eine Videospielkonsole mit Unterstützung von 4K 120 Hz anschließen möchtest, verwende das mit der Spielkonsole mitgelieferte HDMI-Kabel oder ein Ultra High-Speed HDMI™-Kabel. Prüfe den folgenden Link für mehr Infos: https://cutt.ly/hwxHaHzq

Der Stromverbrauch im Standby beträgt 0,50 W.

Um das Langsamkeitsanliegen zu beheben, probiere mal die folgenden Schritte: https://cutt.ly/pwxHhB6k

Ansonsten leiten wir dein Feedback an die zuständige Stelle in unserem Haus weiter, damit es gegebenenfalls berücksichtigt werden kann.

Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen:
http://bit.do/fJYmt

Gehad @Sony Support DE

Hi Opinu,

es tut uns leid zu hören, dass du ein Problem mit deinem Fernseher hattest. Aber wir sind erfreut zu hören, dass das Problem jetzt gelöst ist. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt

Rana @Sony Support DE

Hi LBrown,

Thank you for your feedback.
We're sorry to learn that you went through this experience, and we'll do our best to help you.
Having read your feedback, it seems that you've already been in contact with our support team, rest assured that they'll take all the needed steps to ensure a satisfactory resolution.
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Bonjour Micka7gogo,

Merci pour votre commentaire.

Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.

En ce qui concerne le souci de la connexion Wi-Fi sur votre TV, veuillez consulter le lien suivant : https://bit.ly/3Lwyzf1

D'ailleurs, nous vous invitons à vérifier si la TV est à jour en suivant la page suivante : https://bit.ly/3r0US4U

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hello,

Thank you for your review.

We're delighted to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also pleased to have you as a loyal member of our family and hope you continue to enjoy it for years to come!

Don't hesitate to contact us via phone, chat support and email using the details here: https://bit.ly/3xPUapp with any further feedback you may have, we always love to hear from our customers!

Mennah @Sony Support UK

Merci pour votre commentaire.
Nous sommes navrés d’apprendre que ce produit ne correspond pas à vos attentes.
Afin de vérifier plus des informations, veuillez vérifier le lien suivant :
https://rb.gy/t0v4e
(Copiez-collez ces adresses dans votre navigateur)
Bahaa @Sony Support FR

Hi BrutisD,

Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture or no power. You may refer to the helpful links below:

https://www.sony.com/electronics/support/articles/S1F1507
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00153674

Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have.

For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Dario777,

vielen Dank für dein Feedback. Es freut uns sehr zu hören, dass du mit deinem neuen Fernsehgerät zufrieden bist. Hier findest du in unserer Online-Hilfe Tipps, wie du das Beste aus ihm herausholen kannst: https://cutt.ly/gwsmKd4z Da kann man einfach Schlüsselwörter eingeben.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3ml4Zzn

Hadir @Sony Support DE

Hi,

Thank you for your review.
We're sorry to hear that you're facing difficulties with installing your KD-43X80J.
You can always use our online help guide as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the KD-43X80J settings, and features: https://bit.ly/372mH3c
We highly appreciate your valued feedback, and are always working to develop our products to what suits your needs. We have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Bonjour Fpc06,

Merci pour votre commentaire.

Nous sommes ravis de vous lire.

Afin de régler ce phénomène, veuillez suivre ce qui suit :

1- Vérifier si votre TV est à jour : https://bit.ly/3r0US4U

2- Éteignez le téléviseur.
Débranchez tout appareil connecté au téléviseur
Débranchez le cordon d'alimentation (câble secteur) du téléviseur de la prise électrique.
Laissez le téléviseur débranché pendant deux minutes.
Rebranchez le cordon d'alimentation (secteur) sur la prise électrique.

3- Réglages de la qualité audio : https://bit.ly/44gyGlM

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance
Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau

(copiez-collez ces adresses dans votre navigateur).

Safwa @Sony Support FR

Hi coolkulle,

vielen Dank für dein Feedback. Es tut uns leid, dass du diese Erfahrung hattest. Wir leiten es intern weiter, damit es berücksichtigt wird.

Stell bitte sicher, dass du die neueste Firmware aktualiesiert hast. Diese findest du hier: https://rb.gy/qx4lk

Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt (kopiere den Link und füge ihn in ein neues Browserfenster ein).


Yara @Sony Support DE

Hi Alfred Stepanek,

vielen Dank für dein Feedback. Es tut uns leid, dass du Einschränkungen mit deinem Gerät hast.

Stell bitte sicher, dass du die neueste Firmware aktualisiert hast. diese findest du hier: https://tinyurl.com/3decskjz

Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://bit.ly/3ml4Zzn
(kopiere den Link und füge ihn in ein neues Browserfenster ein).

Yara @Sony Support DE

Hi Ruk06,

Thank you for your review.

We're sorry to learn that your TV is switching off and flashing red.

If the TV stays on for a few hours, make sure to update the TV firmware: https://cutt.ly/2wq1lvba.
And if the TV goes off right away, make sure to disconnect all the external devices from the TV, and leave it off for a while.
Then try to reset it, or force reset the TV using the steps showing here: https://cutt.ly/Jwq1l05k.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

Thank you for your review,

We're glad to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Bonjour Jpange,

Merci pour votre commentaire.

Nous sommes désolés d'apprendre que vous avez rencontré un problème avec votre téléviseur, mais maintenant qu'il a été réparé, nous espérons que vous continuerez à en profiter pendant de nombreuses années.


Si nous pouvons vous aider, n'hésitez pas à nous contacter à l'adresse suivante : https://bit.ly/3G0pdoU.

(Copiez-collez cette adresse dans votre navigateur)

Soukaina@Sony Support FR

Bonjour Mokhtar,

Merci pour votre avis.
Il se peut que votre logiciel ne soit pas à jour. En cas de doute, vous pouvez facilement vérifier la version du logiciel dont vous disposez en consulter le lien ci-dessous :
https://bit.ly/40gNZck

Ensuite, nous vous invitons à suivre les étapes au lien ci-dessous :
https://bit.ly/3THzvzO

(Copiez-collez cette adresse dans votre navigateur)

Soukaina@Sony Support FR

Hi fred2708,

vielen Dank für dein Feedback. Es tut uns leid, dass es lange bei der Senderumschaltung dauert. Überprüfe bitte, ob sich die Störung durch einen kompletten Neustart des Fernsehers behebt. Ziehe
dazu alle Kabel von deinem Fernseher, während er läuft, und dann verkable das Gerät erst nach 5 Minuten
wieder. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3ml4Zzn
Hadir @Sony Support DE

Hi FUNNY,

Thank you for your feedback.
We're sorry to learn that you're experiencing issues with the TV.
Having read your feedback, we need to understand more about these issues in order to offer the best assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
In the meanwhile, try the below steps to resolve these issues:
1- Disconnect any external devices connected to the TV.
2- Unplug the main power cord of the TV, and plug it back after 60 seconds.
3- Check if your TV has the latest software version: PKG6.6070 (Help - Status and Diagnostics - System Information):
If not the latest, please find the below link to update the TV:
https://bit.ly/3m8Rvq4
4- Clear the cached data from the TV internal shared storage following the below steps:
(Home - Settings - Device Preferences - Storage - Internal Shared Storage - Cached Data - Clear).

Hana @Sony support UK

Hi surveysucks,
Thank you for your time writing this review. We're glad you are happy with your X80J TV. If you have concerns or issues with the TV, feel free to contact us and we'll gladly to assist you. You may contact us by sending ending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks again for purchasing Sony! - Kris

Bonjour,

Merci pour votre commentaire.

Nous sommes désolés d'apprendre la gêne que vous avez rencontrée avec la télé.

Afin de régler le phénomène que vous rencontrez avec les chaînes, veuillez suivre les étapes ci-dessous :

1 - Veuillez vérifier si la TV est à jour en suivant ce lien : https://bit.ly/3ZkPqWB

2- Testez la source de chaîne [ que ce soit un décodeur ou n câble ou une antenne ] avec autre Tv .

3- Éteignez le téléviseur.
Débranchez tout appareil connecté au téléviseur.
Débranchez le cordon d'alimentation (câble secteur) du téléviseur de la prise électrique.
Laissez le téléviseur débranché pendant deux minutes.
Rebranchez le cordon d'alimentation (secteur) sur la prise électrique.

4- Pointez la télécommande en direction de l'affichage LED et appuyez sur le bouton d'alimentation pendant environ cinq secondes jusqu'à ce que le message éteindre s'affiche.
Le téléviseur redémarre automatiquement. Patientez environ une minute que le téléviseur se rallume.
En cas d'échec, appuyez sur le bouton d'alimentation de la télécommande pour allumer le téléviseur.

5- Si le phénomène persiste, une remise à zéro des réglages du téléviseur semble nécessaire.
Pour ce faire, je vous remercie de suivre les étapes ci-dessous : https://bit.ly/41x7oHg

Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à contacter notre assistance.

Nous vous invitons à vérifier ce lien : https://bit.ly/3q1uTau(copiez-collez ces adresses dans votre navigateur.)

Safwa @Sony Support FR

Hi Bob274,

We regret to hear that the TV is no longer working properly. This isn't normally the case with the X80J. Your feedback is extremely important to us and is very much appreciated. For repair options, please contact an authorized service center. You may find this link helpful:

https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi Danno10101,

Thank you for the review and we're sorry to hear the power issue with your television. The manual of the TV is available in our Sony support website.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80j

You may find this link helpful on how to resolve your power issue.

https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_02.html

If the issue is unresolved, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Flint64675, Thank you for the amazing review! Good to know you like the size, great picture quality, and lightweight design of your new Sony X80J. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing Sony! -Sam

Hi Dwight J D,
Thank you for your valuable feedback! It is always a joy for us to be able to provide you the best quality with our products and services. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing trusting Sony! - Kris

Hi Zelda Gleep,

Amazing! We are truly delighted to know that you are very happy with the exceptional picture quality, streaming feature, and superb performance of the KD-43X80J. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Ninamicha, we're glad you are happy with the picture quality of our product. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks for choosing SONY. ~Earl

Hi Topaz55, Thank you for this amazing feedback! We're glad to hear how much you like the outstanding picture quality and it feels like you’re at the movie theater. We always strive to deliver the best picture quality with our TVs. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! -Jess

Hi Jen1993,

Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly after 1 year of use. This is not the experience that we want you to have. Many issues can be fixed without a repair. In the meantime, we do have troubleshooting steps that may help resolve some issues, especially if the TV is not displaying any picture or doesn't turn on. You may refer to the helpful links below:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00153674
https://www.sony.com/electronics/support/articles/S1F1507

Sony commitment to customer satisfaction is our top priority. For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi,

Thank you for leaving your review, and we're sorry to hear that our TV hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

Could you ensure that your TV is running on the latest software version by following this link: http://bit.ly/3kWaUda?

You can also adjust the picture quality to suit your preferences by following the steps here: http://bit.ly/3sQo5OX

If the above steps didn't help, try resetting the TV to its factory settings by following the steps mentioned here: http://bit.ly/3o5FmjP

If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you!, and hope to hear you're enjoying your TV once again soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.

Mennah @Sony Support UK