Termékismertetők

Bonjour,

Merci d'avoir pris le temps de nous faire part de vos commentaires.

Nous sommes désolés d'apprendre les problèmes répétés que vous avez rencontrés avec votre téléviseur, ainsi que les désagréments que cela a pu engendrer. Ce n'est certainement pas l'expérience que nous souhaitons offrir à nos clients.

Pour mieux vous aider, nous vous serions reconnaissants de bien vouloir nous contacter en nous fournissant les détails de votre problème. Vous pouvez nous joindre ici: https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Hi,

Thank you for your feedback.

We're sorry to hear that the XR-65A95K didn't meet your expectations. This is not the norm, as we always strive to deliver the best quality possible.

Make sure your TV is connected to an internet network, following the steps here: https://cutt.ly/Hr4x6IOL

In case you're facing any internet issue, try the steps at this link and test again: https://cutt.ly/ir4crvXO

In case the issue remains, try the steps below:
1. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/Nr4ciuRt
4. Clear the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
5. Connect the TV to another internet source (e.g., mobile hotspot) and test again.
6. Perform a factory data reset by following the steps here: https://cutt.ly/6r4ciY8Q

Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hallo,\n\nvielen Dank für dein Feedback. Es tut uns leid zu hören, dass du Probleme mit der Softwarestabilität hast. Das von dir geschilderte Verhalten – Einfrieren des Bildes oder ein notwendiger Neustart beim Einschalten – entspricht natürlich nicht dem Nutzungserlebnis, das wir unseren Kunden bieten möchten. Bitte stelle sicher, dass dein Fernseher mit der aktuellsten Softwareversion ausgestattet ist: https://cutt.ly/nr2x4FP0\nGehe dann auf Home – Einstellungen – Speicher – Interner gemeinsamer Speicher – Daten in Cache – Alles löschen. Führe dann einen Stromreset durch. Dazu alle Kabel von deinem Fernsehgerät abziehen und das Gerät erst nach 5 Minuten wieder verkabeln.\nSollte das Problem weiterhin auftreten, empfehlen wir, den Fernseher auf die Werkseinstellungen zurückzusetzen: https://cutt.ly/7r2ceKJe\nSolltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT

Hi Iownasonytv, Thanks for posting. It's great to hear you're enjoying the picture quality on your BRAVIA A95K—that QD-OLED technology really is something else! Regarding the movie recommendations, that can be a bit confusing. A few things might be causing this: 1) Multiple Profiles: If you're using a Google TV profile, it might be an issue with another linked profile or a past login. 2) Shared Account: If your Google TV account is also logged in on another device (like a friend's or family member's), it could be their viewing history affecting your recommendations. 3) App-Specific Issue: This could be an issue with a specific streaming app on the TV rather than the TV's software itself. You can often clear the viewing history and reset the recommendations within the settings of the individual streaming app (like Netflix or Disney+). You can also try clearing the app cache and data through the TV's settings, the best way to resolve this is to contact the official Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

As for the password issue, we understand how frustrating that can be. Our best recommendation is reaching out to the Google TV's support as well. We hope this helps you get back to enjoying your TV without any distractions! Thanks for choosing Sony! Best, Jenn.

Hi Rob388!
It is truly wonderful to know you're so happy with your XR-65A95K!
We're thrilled you're experiencing the stunning picture quality and vibrant colors that make your entertainment come alive.

Thanks for choosing Sony!
Best regards,
Estefany

Hi DDB5, we're genuinely sorry to hear about the experience you've had trying to set up your Sony - XR65A95K with your cable box. This is certainly not what we want for our customers. We'd like to take a further look into your case, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:
Case number:

We'll be looking forward to hearing from you again, and thank you for considering Sony products!

Regards,
Dominick

Hi MCKJDK,

Thank you for sharing your experience. We're really sorry to hear about the issues you've been facing with your Sony TV. We understand that this is frustrating, especially after making such a significant investment.
Here are a few troubleshooting steps you can try to resolve the power issue on the TV:

Try turning on the TV by pressing the POWER button on the TV, then try turning on the TV by pressing the POWER button on the supplied remote control.

Disconnect all devices (including any external USB devices, hard drives, and all HDMI-connected devices) from the TV. Then, try to turn on the TV again to check if the issue is resolved.

You might find this link helpful. It contains more information about the issue: https://www.sony.com/electronics/support/articles/00023331?utm_source=glean

If the problem persists or you may need more information, please email the below information to socialsupport@am.sony.com so we can better assist you.

Full Name:
Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for choosing Sony.
Best regards,
- Stephanie

Hallo,

vielen Dank für dein Feedback. Es tut uns leid zu hören, dass Ihr XR-65A95K gelegentlich nicht richtig reagiert. Stell bitte sicher, dass du die neueste Softwareversion hast: https://cutt.ly/lro7JU8V
Gehe dann auf Home - Einstellungen - Speicher - Interner gemeinsamer Speicher - Daten in Cache - Alles löschen. Führe dann einen Stromreset durch. Dazu alle Kabel von deinem Fernsehgerät abziehen und das Gerät erst nach 5 Minuten wieder verkabeln.
Falls das Problem weiterhin besteht, dann setze das Gerät auf Werkzustand zurück: https://cutt.ly/Kro7cHn4
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://cutt.ly/6exW0iJT

Bonjour,

Merci pour votre avis concernant le téléviseur Sony XR-65A95K. Nous apprécions vos commentaires et comprenons votre déception.

Nous tenons à préciser que même si le XR-65A95K offre des fonctionnalités audio exceptionnelles, notamment un son surround immersif qui peut créer une expérience audio 3D, il n'est pas spécifiquement conçu pour le visionnage de vidéos 3D. Ce modèle offre une qualité d'image avancée, mais il ne prend pas en charge le contenu 3D en termes d'affichage visuel.

Nous nous excusons pour toute confusion que cela a pu causer et nous vous remercions de votre compréhension.

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Hi vei234, We're thrilled to hear you love the sound, picture, and overall design including the remote. Your feedback on the Google TV OS is valuable, noting its performance issues. Check that your TV is running the latest firmware for optimum performance. If you install many apps, uninstalling a few you don't use will clear up TV memory and free processing power. Additionally, if you chose to set up Google TV during the initial configuration, the movies and TV show recommendations in the "For You" section will be drawn from your selected streaming services. To manage the settings for your current Google Account and enable the Apps Only mode on the Home screen, simply press the (Quick Settings) button on your remote control. Then, navigate to [Settings] — [Accounts & Sign In] — [Apps only mode]. Thanks for sharing your thoughts and for choosing Sony. -Jess

Hallo Michael,

vielen Dank für dein Feedback zum Sony XR-55A95K! Es freut uns sehr, dass die Bild- und Tonqualität deine Erwartungen erfüllt und du den Fernseher bereits seit über zwei Jahren genießt.

Wir bedauern jedoch, dass es manchmal zu Verzögerungen beim Starten des Programms kommt und der Fernseher gelegentlich hängen bleibt.

Um diese Probleme zu beheben, empfehlen wir, die Schritte in diesem Link zu befolgen:
https://cutt.ly/ee8TzQmB

Solltest du weitere Unterstützung benötigen oder Fragen haben, kannst du uns jederzeit über unsere Website kontaktieren: https://cutt.ly/BeFnHJXA (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Bonjour,

Merci pour votre commentaire.

Nous sommes ravis de savoir que vous appréciez la qualité haut de gamme de votre XR-65A95K.

Nous notons vos commentaires sur la luminosité de l'écran et votre expérience avec le Bolby atmos wireless.

Ces points sont précieux et nous permettent d’améliorer nos produits et services.

Nous vous invitons à explorer les paramètres de l'image pour ajuster la luminosité selon vos préférences et optimiser votre expérience visuelle.

Pour la compatibilité sans fil Dolby Atmos, nous vous recommandons de nous contacter au lien suivant pour
guider et vérifier les meilleures options disponibles :https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your XR-55A80L. We hope you continue to enjoy it for years to come! Yet, we're sorry to hear that the BBC iPlayer keeps signing off.

You can try these troubleshooting steps to fix the BBC iPlayer issue:
- Disconnect all the external devices from the TV.
- Unplug the TV from the mains for 2 minutes.
- Make sure that the TV is running the latest software update: https://cutt.ly/he9OAOX2.
- Settings > Apps > Catchup TV > Uninstall updates

If you require any assistance in the future, you can contact us using this link: https://cutt.ly/leABWCVc

Ahmed @Sony Support UK

Hi,

Thank you for your feedback.

We're delighted to hear that you're enjoying your XR-55A95K, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

However, we'd like to highlight that you can always adjust the picture quality following the steps here: https://cutt.ly/Ce0PbaDP

We also appreciate your valued feedback; we are always delighted to hear from our customers and are always working to develop our products to what suits your needs.

Rest assured that we've raised your feedback to the concerned team for future consideration.

Furthermore, if any assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi,

Thank you for your feedback.

We're delighted to hear that you're enjoying your XR-65A95K, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

We also highly appreciate your valued feedback regarding the design; we are always delighted to hear from our customers and are always working to develop our products to what suits your needs.

Rest assured that we've raised your feedback to the concerned team for future consideration.

Furthermore, if any assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi,
Thank you for your feedback.

We're sorry to hear that you're facing an issue with the settings on your XR-55A95K.

Could you try the below steps and test again:
. Disconnect all external devices (e.g. sky box, Ariel cable, HDMI cables or USB, etc.)
. Make sure that the software is updated: https://cutt.ly/5eDdTtUK
. Factory reset the TV: https://cutt.ly/ZeDdThXC
Use this link to help you set up the TV: https://cutt.ly/DeDdYES8

If the issue remains, contact us to help further using the details here: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Bonjour,

Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires.

Nous sommes désolés d'apprendre que vous n'avez pas été entièrement satisfait de vos produits.

Pour mieux vous aider à résoudre les problèmes que vous avez soulevés, nous vous demandons de nous contacter directement.

Vous trouverez nos coordonnées ici : https://cutt.ly/6eSO2qMC

(copiez-collez cette adresse dans votre navigateur).

Bonjour,

Nous vous prions de bien vouloir accepter nos excuses pour les désagréments occasionnés.
Nous vous remercions d'appliquer le dépannage ci-dessous :
-Le changement de chaîne s'effectue lentement : https://cutt.ly/eeRUZu8q
- Réglage de la qualité du son: https://cutt.ly/aeE7o23n

Nous aimerions vous demander de partager plus d'informations sur le problème afin que nous puissions vous aider.
Contactez-nous sur le lien suivant : https://cutt.ly/dwMXCsJ9
(copiez-collez cette adresse dans votre navigateur).

Soukaina @Sony Support FR

Hi Oharriso,

Thank you for your review.
We're sorry to hear that you're facing difficulties with your Sony XR-65A95K. We highly appreciate your valued feedback, and we're sorry to hear that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. Furthermore, we are always delighted to hear from our customers, and are always working to develop our products to suit your needs. Not only that, but we've flagged your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Michael @Sony Support UK

Hi Aschirma,

Thank you for reaching out to us with your concern. We're sorry to learn that you are experiencing some issues with your TV. We'd love to troubleshoot this and make this a better experience for you. Some of these issues can be fixed by simply restarting the TV. To do that, simply press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears. We also recommended updating the firmware of the TV for optimum performance.

It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. There can be a slightly longer delay when changing to and from an input connected with an HDMI cable.

If you are using a cable or satellite box, it may take in excess of 5 seconds and the picture may momentarily distort or flash when changing channels, especially when you are tuning between a high definition and standard definition channel. It is recommended to fix the format to 1080i resolution on your cable or satellite box. This way the cable or satellite box does not need to switch formats between channels. Channel change time may be improved and you may eliminate the momentary flashes and distortions.

If you are using a direct cable or antenna connection to the Cable/Antenna input on the TV, try adjusting its position then perform the Auto Program function.

A separate article is also available if the audio and video on my TV are out of sync or there's an audio delay on this link here: https://www.sony.com/electronics/support/articles/00026069

In any case that you need our assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A95K:

We value you being a Sony customer. Again, we are sorry you are experiencing this issue and would like to work together to find a solution.

Sincerely,
Jess

Hi Mikey 777,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened so we can review your file and help you out. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

-Ralph

Hi Arjaypee, We're glad that you like the picture and sound quality. We appreciate your 5-star rating and thank you for choosing Sony. Erin

Hi JD_310, Thank you for recognizing the great picture quality and features of the Sony A95K. And we're sorry to hear that it stopped working after less than 2 years of use. This is usually not the case for our TVs nor the experience we want you to have. We take the quality of our products seriously and are sorry to hear about your issue. We would like to know more about this so we can better assist you. We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US

Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi,

Thank you for your review.
We're sorry to learn that you've experienced this with your Sony XR-55A95K TV.

Unfortunately, physical damage is covered by warranty according to the warranty terms and conditions here: https://bit.ly/3EefubR

If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo

Mazen @ Sony Support UK

Hi MDmech,

We apologize for the inconvenience you've experienced with your Sony A95K OLED 4K HDR TV. This is not the buying experience that we want our customer to have. We are sorry to hear about the issues you are having when using streaming apps and moving apps you downloaded to your TV to a USB storage device. We'd also like to review your file to know more details as to what have been discussed when you called.

Regarding your concern about moving apps to a USB memory device, if the storage capacity of your TV is insufficient, you can move downloaded apps to an optional USB storage device to free up space. For optimum performance, make sure that you format it as an internal storage device

Please note that the USB memory device is used only for saving apps. If you remove a USB memory device from the TV, you will be unable to use the apps that were moved to the USB memory device. Also, you cannot specify a USB memory device as the installation location of an app. First install the app on the TV as normal, and then move it to the USB memory device.

And may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Case ID (if any):
Sony Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A95K:

We value your feedback and aim to restore your trust in Sony.

Sincerely,
Jess

Hi Mrmusic66,

You made the right choice! We're thrilled that you are enjoying the sound and picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi Brown7727277,

We are sorry to hear that. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

We appreciate your feedback.

Thank you.
-Vincent

Hi BSP1,

Thank you for your feedback.
We're sorry to learn that you went through this experience, this isn't the norm, as Sony is committed to providing the highest standards of product quality and customer service for all of our products.
We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.
However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides a one-year guarantee with our consumer products. Of course, we understand your feedback, and we have passed them on for future consideration and product development.

If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK