Termékismertetők

Hi Kaceyd6477,

This is not the experience that we want you to have. Please note that physical damage is not part of the manufacturer's limited warranty. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.

Please refer to our authorized service center (United Radio Service Inc.) for repair options:

https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

Hope this helps,

Ralph

Hi,

Thank you for your feedback.
We're delighted to hear that you're enjoying your WH-H910N, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

Furthermore, if any assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi Antballz,

danke für dein Feedback und es tut uns leid, dass du Schwierigkeiten hast.
Probiere mal die folgenden Schritte aus, um die Akkuleistung zu verbessern: https://cutt.ly/9ez9gRcW

Da wir mehr Informationen benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: https://cutt.ly/6exW0iJT (kopiere den Link und füge ihn in ein neues Browserfenster ein).

Gehad @Sony Support DE

Hi,
Thank you for your review.

We're glad to hear that you're enjoying your WH-H910N, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous aimerions vous demander de partager plus d'informations sur le problème afin que nous puissions vous aider.

Contactez-nous sur le lien suivant : https://bit.ly/3q1uTau

(copiez-collez cette adresse dans votre navigateur).

Soukaina@Sony Support FR

Hi,

Thank you for leaving your feedback, and we're sorry to hear that our headphones haven't satisfied your expectations.

We also appreciate the time you have taken to provide us with this feedback and we use all feedback to improve the performance and quality of our products to meet your needs. We have flagged your feedback as a Voice of Customer to the relevant team for future consideration.

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hi Rexs,
Thank you for your review.

We're glad to hear that you're enjoying your WH-H910N, yet, we're sorry to hear that the ear cups has started to peel off.
This is the part number of the ear pads if you want to buy new ones: X50006311
You can look for them on any online website, and we can recommend this website: https://bit.ly/3ywN7EK

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Markus,

vielen Dank für dein Feedback. Die Funktion des NC-Optimierers analysiert die Form deines Gesichts, deine Frisur, ob du eine Brille trägst und sogar Druckänderungen in Flugzeugen. Versuche, die Geräuschminimierung zu optimieren, und prüfe, ob sich die Intensität der Geräuschminimierung verbessert. Mehr Informationen findest du hier: https://cutt.ly/jwgY7ApO
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: https://bit.ly/3ml4Zzn

Hadir @Sony Support DE

Hi Simonp0123,

Thank you for your review.

We're sorry to learn that the headphones goes completely flat in just a few days without using them after fully charging the unit.

We recommend making sure that they're up to date: https://cutt.ly/C4K317B.

And to check the available operating time based on the codec/format you're using, check this one: https://cutt.ly/74K8e79.
You may also reset and initialize the unit, then test it once more: https://cutt.ly/f4K8mgw & https://cutt.ly/m4K8WPJ.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hello,

Thank you for your comment!

We are sorry to hear that.

In order to solve the problem you are experiencing with Bluetooth, please follow the steps below:

A- Make sure the headphones are up to date: https://bit.ly/3im5mrN
B- Reset the headset: https://bit.ly/3GtFFgN
C- Initialize the device: https://bit.ly/3GNrjbt
D- Try with different devices.
F- https://bit.ly/3W2FTRM

If the problem persists, the best thing to do is to contact our Support:
https://bit.ly/3J5xLus

(copy and paste these addresses in your browser).
Safwa @Sony Support FR

Hi tonybiker,

Thank you for your feedback.
We're sorry to learn that your headphones developed a noise issue.
If you've followed all the steps mentioned by our support, the next step is to send them for repair. So please don't hesitate to contact us to provide you with all the service centre details: https://bit.ly/2VBcJwW.

Hana @Sony support UK

Hi Rollitas,
Thank you for your review.
We're sorry to hear that your facing random beeping noise on the left earpiece on your Sony WH-H910N and that our support took so long to respond, this is not the norm as we strive to deliver the best quality possible. A beeping sound (feedback) may occur if the headset microphones are covered or if the headset is not worn correctly, you can find this information specified here: https://cutt.ly/J1oVIbm
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK

Hi Birchwood,
Thank you for your review.
We're glad to hear that you're enjoying your Sony WH-H910N, and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK

Hi OhMann,
es tut uns leid, dass die Kopfhörer diesen Fehler aufgewiesen haben, sodass du sie zurückgegeben hast. Deine Erfahrung halten wir für ein Feedback. Wir werden es intern weiterleiten, damit es berücksichtigt wird.
Khaled @Sony Support DE

Hi blooshy,

Thank you for your review.
We're sorry to hear that your WH-H910N has broke after 6 months and that our service hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible. If you're facing an issue with the noise-cancelling function, you can try to reset the headset from the instructions here: http://bit.ly/3NUVyjL
If the issue still remains, try the steps here: http://bit.ly/3hBOtbx
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Haeran,

vielen Dank für dein Feedback. Wir leiten es bezüglich der Rauschunterdrückungsfunktion intern weiter, damit es berücksichtigt wird.
Prüfe bitte den folgenden Link: https://cutt.ly/wCRyacu
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi Sean,

Thank you for your feedback.
We're glad to learn that you're enjoying the sound quality of the headphones, and for more years to come.
We're sorry to learn that the controls on the right side aren't responding as they should.
We recommend following the below steps to resolve the issue:
-Reset the headphones: https://bit.ly/3zzop7w
-Initialize them: https://bit.ly/33mJkO8
Regarding the battery, we recommend checking the available operating time here: https://bit.ly/3PGfN4F, if it's not in line with the specs even after performing the steps above, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony support UK

Hi,

Thank you for leaving your feedback, and we're sorry to hear that our product hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

As an attempt of rectifying the issues, could you ensure that your Headphones is running on the latest software version by following this link: https://bit.ly/3ueb8NK?

You can also try the headphones with different compatible devices.

If it is still evident, try resetting and initializing the Headphones to its factory settings by following these links: https://bit.ly/36EQm1Y & https://bit.ly/3twOL74.

Additionally, we appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavors to ensure that all of our products meet our reputation for excellent quality and reliability, however, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides one year guarantee with our consumer products.

Outside of this guarantee, or if there is any sign of physical damage, liquid spillage or misused, repairs that are required become chargeable.

Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.

Mennah @Sony Support UK

Hi Lawnman,

Thank you for your review.

We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavours to ensure that all of our products meet our reputation for excellent quality and reliability.

However, one of the limitations of electronics is that on some occasion’s products may fail. We're very glad to hear that the Headphones was covered under warranty and thus, the ear pads got replaced.

Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hi Razzel64,

Thank you for your feedback.
We're glad to hear that you're enjoying your headset.
We hope you will continue to enjoy it for many more years to come!
We'll make sure to pass your valuable feedback about the case through the proper channels for future consideration.
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Bonjour,
Merci pour votre commentaire !
Nous sommes navrés de vous lire.
Concernant le souci que vous rencontrez avec votre WH-H910N ; nous tenons à vous informer qu'il n'existe pas de souci en commun par rapport à cet appareil.
Pour ce qui est des frais de l'envoi, selon nos termes et conditions, la garantie ne couvre pas les frais de l'envoi.
Nous vous invitons de consulter le lien suivant pour savoir plus d'informations au niveau de termes et contions :- https://bit.ly/3E4fZWk
Si nous pouvons vous aider avec quoi que ce soit, n'hésitez pas à nous contacter :
https://bit.ly/3q1uTau.
(Copiez-collez ces adresses dans votre navigateur)
Safwa @ Sony Support FR

Hi Philo,

Thank you for your review.
We're sorry to learn that you're facing some difficulties with the connection to your iPad and Mac.
As an attempt to resolve this, We would like to highlight the connectivity section for IOS and MacOS devices on here respectively:
https://bit.ly/35g8HSu & https://bit.ly/3Dlmp31
In case the issue persists, we recommend following the steps on the following link:
https://bit.ly/3oS8oDQ
If you need any assistance you can contact us using this link:
https://bit.ly/2NwYLXL.

Moe @Sony Support UK

Hi,

Thank you for your review.
We're sorry to hear that your headphones got damaged while using it.

We appreciate that the failure of any product is both disappointing and inconvenient.
Sony strives for the optimal product design while using suitable material aiming for product optimisation and durability.
However, one of the limitations of electronics is that on some occasions products may fail.
Of course, we appreciate your feedback and we'll pass your feedback to the relevant channels for future consideration and development. And once more, we're sorry about any inconvenience.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @ Sony UK

Hi,

Thank you for leaving your review, and we're sorry to hear that our product hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.

We appreciate your valuable feedback regarding the design and we've passed it on the proper channels to be taken into consideration. We are always delighted to hear from our customers, and are always working to develop our products to suit your needs.

As for the clicking noises issue, ould you ensure that your Headphones is running on the latest software version by following this link: https://bit.ly/3ueb8NK?

Also, try the headphones with different compatible devices, the compatible devices can be found here: https://bit.ly/3GYKayA (Click on the link then navigate down).

If the issue is still evident, try resetting and initializing the Headphones to its factory settings by following these links: https://bit.ly/36EQm1Y & https://bit.ly/3twOL74.

If the issue is still disrupting you, feel free to contact us using this link: https://bit.ly/2NwYLXL, we will gladly assist you further!

Mennah @Sony UK