Termékismertetők

Bonjour,

Merci pour votre commentaire.

Nous sommes ravis d'apprendre que vous êtes satisfait de la qualité sonore et de la réduction de bruit de votre casque.

Pour en savoir plus sur le fonctionnement de la réduction de bruit et ses effets, nous vous invitons à consulter l'article suivant: https://cutt.ly/0tUOPngA

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hello DogArt219,

Thank you for considering Sony products.

We apologize for the inconvenience you are experiencing with your WH-1000XM4 headset cutting out the volume during calls and the app settings reverting to default after powering off. To help resolve this issue, please try the following steps:

Firmware Update to Version 3.0.1: Installing the latest firmware can improve performance and fix bugs. You can find detailed update instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

Reset the Headset: This clears temporary glitches without deleting your paired devices. Instructions can be found at: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

Initialize (Factory Reset): If resetting does not help, perform a factory reset to restore default settings. Please note this will erase all paired device information. Detailed steps are available here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If the issues persist after these steps, we encourage you to contact our dedicated support team for further assistance and advanced troubleshooting. You can find all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hello Joshuasan,

Thank you for choosing Sony!

We're honored to hear that your WH-1000XM4 headphones remain the best purchase of your life. We apologize that the ear cups are beginning to show signs of their age, yet it is wonderful to know the sound quality remains as impressive as the day you first put them on. To help you restore that out-of-the-box comfort, you can indeed obtain genuine replacement pads through our authorized parts partner at https://sony.encompass.com/item/12582299/Sony/X-5001-119-1/. Your loyalty highlights the enduring craftsmanship we strive for, and we are grateful to have been a part of your daily listening journey for so long.

Best regards,
-Fred

Hi Johnathan ,

Thank you for the detailed feedback! We’re thrilled to hear you love the comfort, battery life, and sound quality of your WH-1000XM4.

To make conversations easier, we recommend trying the Quick Attention feature by placing your palm over the right earcup to instantly hear ambient sound. You can also enable Speak-to-Chat in the app to automatically pause music when you speak. We’ve also shared your notes regarding charging and wired controls with our product team.

Thanks for choosing Sony.

Best regards,
Eliab

Bonjour,

Merci pour votre commentaire concernant votre casque Sony WH-1000XM4.

Nous sommes désolés pour la gêne occasionnée.

Afin de pouvoir examiner votre casque plus en détail et vous apporter une réponse précise, nous vous invitons à contacter directement notre service d'assistance via le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez cette adresse dans votre navigateur).

Thank you for sharing your experience, Mackerdude2u!

We are absolutely thrilled to hear that you are so happy with your switch to the WH-1000XM4! It is wonderful to know that you're enjoying the deeper bass and crisper highs. We take great pride in our audio engineering, so hearing that you prefer our sound profile and value over the competition means the world to us.

Thank you again for choosing Sony!

Best regards, Gus, Sony North America Customer Support

Hi there,

We are very sorry to hear that the noise canceling performance did not meet your expectations. To ensure you're getting the best results, please use the Sony | Sound Connect app to run the Adaptive NC Optimizer and verify that "Ambient Sound Control" is turned off, as this ensures the noise sensors are fully engaged. If you are looking for our most powerful, industry-leading noise cancellation specifically designed for focus and travel, we highly recommend our latest WH-1000XM6 model, which features 12 microphones and a processor seven times faster than previous generations for near-silent immersion.

Thanks for choosing Sony.

Best regards,

Eliab

Thank you for the fantastic review, ELCHAMO!

We truly appreciate your confidence in the Sony brand. It is wonderful to hear that you have no regrets about choosing the WH-1000XM4 headphones. We take great pride in our reputation for reliability and quality, and it’s incredibly rewarding to know that we’ve earned your trust.

We hope you continue to enjoy the industry-leading noise cancellation and premium sound for a long time to come. Thank you for being a part of the Sony family!

Best regards,

Gus, Sony North America Customer Support

Hi there,

We are thrilled to hear that you are enjoying the balanced sound and bass on your WH-1000XM4! It’s wonderful to know they have become your go-to headphones for movies and music videos.

Thanks for choosing Sony.

Best regards,

Eliab

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your WH-1000XM4, and happy with the sound quality we always aim to deliver! We hope you continue to enjoy it for years to come!

Additionally, you can switch off the "Automatic Power Off" feature using the Sony Sound Connect app, following the steps here: https://cutt.ly/ptbaEI2a

Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying the sound of your WH-1000XM4. Yet, we're sorry to learn that you're facing difficulties with the microphone of your headset.

Please try the steps below and test again:
1. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
2. Try using the headset with a different device.
3. Try using different apps.
4. Restart the device being connected, such as your computer or smartphone.
5. Update the headset to the latest version using this link: https://cutt.ly/ItvnR2NZ
6. Reset the headset by following the steps here: https://cutt.ly/ztvnTycn
7. Initialise the headset to the factory settings, following the steps here: https://cutt.ly/btvnTlSv

Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We’re sorry to hear that the WH‑1000XM4 feels heavy to you. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

It's worth mentioning that the XM4 is built with high‑quality, lightweight materials, including the soft fit ear pads and a flexible band, designed to provide long‑term comfort and reliability during everyday use.

However, we appreciate your feedback; hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration.

To activate the noise‑cancelling feature, please follow the steps outlined here: https://cutt.ly/ktvv5mWY

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Hallo,

vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du Schwierigkeiten hast, den Retoureschein für dein WH-1000XM4 zurückzuerhalten. Leider sind wir nicht die zuständige Fachabteilung dafür. Wende dich bitte an Sony Store Support. Anbei findest du die Kontaktdaten:
Rufnummer: +49021156150804
Emailadresse: storesupport.de@sony.com
Der Support ist auch per Chat erreichbar. Über unseren Online-Shop, zwischen 09:00 Uhr und 18:00 Uhr deutscher Zeit.

Hi,

Thank you for your feedback.

We’re happy to hear that you're enjoying your WH-1000XM4. Yet, we're sorry to hear that the noise cancelling didn't meet your expectations. This is not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

If the noise-cancelling effect is not sufficient, try the steps here and test again: https://cutt.ly/BeBeeOr7

In case the issue remains, follow the below steps:
1- Ensure that the headset is updated: https://cutt.ly/xrkwmx93
2- Reset your headset by following the steps here: https://cutt.ly/2rkwYw2G
3- Initialize your headset by following the steps here: https://cutt.ly/hrkwFvSi

If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK

Bonjour,

Merci pour votre commentaire.

Nous sommes ravis d'apprendre que vous appréciez la qualité sonore, le confort et la facilité d'utilisation de votre casque.

Vous pouvez personnaliser le réglage de l'égaliseur à l'aide de l'application Sony Sound Connect. Pour en savoir plus sur ses fonctionnalités, consultez le lien suivant: https://cutt.ly/dtxhsZYP

Pour utiliser le câble audio fourni en mode filaire, vous pouvez également consulter ce guide: https://cutt.ly/Ktxhs7Fb

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Bonjour,

Merci pour votre commentaire.

Nous sommes ravis d'apprendre que vous appréciez le confort de votre produit.

Concernant la réduction du bruit, nous vous invitons à consulter le lien suivant pour en savoir plus sur le fonctionnement de la technologie antibruit: https://cutt.ly/dtxgwV9G

Si vous avez besoin d'aide supplémentaire ou si vous avez des questions, vous pouvez toujours nous contacter sur le lien suivant: https://cutt.ly/dwMXCsJ9

(copiez-collez ces adresses dans votre navigateur).

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your WH-1000XM4, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come!

Furthermore, if you need any further assistance, do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW (Copy and paste the link in your browser).

Menna @Sony Support UK

Hi Inorod,

We are glad you like the comfort and sound of your WH-1000XM4! For the connectivity issues, please ensure your firmware is updated via the Headphones Connect app and try a quick reset by holding the Power and Custom buttons simultaneously for 7 seconds. If the app still has trouble, try toggling your phone's Bluetooth to refresh the connection.

Thanks for choosing Sony.

Best regards,
Eliab

Hi ocean127!
Thank you so much for your wonderful feedback! We are really happy to hear that the WH-1000XM4 headphones have made such a difference for you.

We appreciate you choosing Sony!
Best regards,
Estefany

Bonjour,
Merci pour votre commentaire. Nous sommes heureux d'apprendre que vous êtes globalement satisfait de votre casque WH-1000XM4. Nous sommes toutefois désolés d'apprendre que la réduction du bruit n'a pas répondu à vos attentes. Pour en savoir plus sur la réduction du bruit et sur ce que vous pouvez en attendre, veuillez consulter ce lien: https://cutt.ly/mtlyEPe9
Si l’effet de la fonction antibruit est insuffisant, veuillez consulter ce lien: https://cutt.ly/KtlyTSsl
Veuillez consulter le lien suivant pour en savoir plus sur l'optimisation de la fonction de réduction du bruit: https://cutt.ly/KtlyQ3aS
Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter en utilisant les coordonnées ici: https://cutt.ly/8e7hg5HY (Veuillez copier et coller le lien dans votre navigateur)

Hello there,

Thank you for considering Sony products.

We’re sorry to hear about the charging issue you’re experiencing with your WH-1000XM4 headphones. We understand how important it is for your headphones to work reliably, especially since you enjoy their sound and noise-canceling features.

To help resolve this, we recommend the following steps:

Please review the official troubleshooting article on charging issues here:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html

Reset the headset to clear any temporary bugs without erasing your pairing information. Instructions can be found here:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

If resetting does not resolve the issue, perform an Initialize (factory reset) to fully restore the headset settings. Please note this will delete all pairing information. Detailed steps are available here:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If the problem continues after trying these steps, we recommend contacting Sony’s dedicated support team for advanced troubleshooting. You can find contact options and resources here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We want to get this resolved for you as quickly as possible. Thank you for your patience and understanding.

Best regards,
-Fred

Hello Hahgsbjsk,

Thank you for considering Sony products.

We apologize for the inconvenience you're experiencing with your WH-1000XM4 headphones not fully reducing noise from power tools. While these headphones are designed to cancel ambient noise effectively, their performance can vary depending on the frequency and intensity of sounds. The noise-canceling feature works best with low-frequency noises, such as those from airplanes or trains, but may be less effective against higher-frequency sounds like power tools.

If you haven’t already, please make sure the "Focus on Voice" setting is turned off in the app, as it can allow some mid-to-high frequency sounds to pass through. Also, verify that Adaptive Sound Control is disabled to prevent the noise-canceling level from adjusting while you’re moving or working.

For detailed instructions, please visit:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548866.html

Best regards,
-Fred

Hi Bitange!
Thanks for sharing your review!

It is fantastic to know that you’ve been loving your WH-1000XM4 headphones for a few years now.

Thank you for putting your trust in Sony!
Best regards,
Estefany

Hi,

Thank you for your feedback.

We’re sorry to hear that you're facing difficulties getting the 3 months audible trial. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality.

Please contact us using the details provided at the following link for assistance. We would be happy to provide the necessary support: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser)

Nadine @Sony Support UK