My latest official reply from the Sony support email is a standard reply that my TV is out of warranty and I will have to pay for the repair myself. This is after they told me I would need to pay to have my TV looked at by one of their service agents.
I have still NOT had any response to the 3 (THREE) emails I have sent to the referrals email address provided by Lee (StartTheCar)..
I'm completely on the same page. I had a Sony engineer come out this week to replace the bits that were going up in flames. He also checked the screen and said that the smokey lines are caused by a faulty LCD panel.
I sent this to Sony customer service along with a job number etc, and they've now come back saying that I need a written quote and they may offer some goodwill towards repair. I called the engineer asking for this and they will need to come out again but this time want £50 for doing so!
There's no way I'm throwing good money after bad when I've already been told by a sony engineer that the part is faulty and it will cost circa £500 to repair.
Unfortunately it's the end of the road for me. I've wasted far too much time on this already and the only thing I have left is to ensure no-one I know ever buys a Sony product again. It's a powerful thing this social networking stuff
What a cheeky rip off! The engineers came and checked the inverter, which was simply measuring the impedance of a transformer. If it is too high then it is a fire risk. As for my dark lines they said it was a panel defect and was not covered. I then got a call from ICTV sony’s agent to say there are no panels left and they could replace the TV with a modern equivalent for £530 inc VAT, special price. The panel used to be £250 and I can buy a new equivalent TV for £450! What a swizz!
MORE PEOPLE SHOULD START READING THIS!!
I started having this same problem about 2/3 weeks ago on my KDL40V3000 and decided to e-mail Currys about my issue.
They've since been in rouch and told me about the recall etc. I actually purchased the TV in Dec '08.
The TV's been booked by the Sony service centre for Mon 31/10/11 and I've got a sneaky suspicion that they're going to respond with the same crap they've been giving everyone else.
I will fight and would expect the rest of you guys too as this is more than just COMMON, the sales of goods act of 1979 states you have six years from the date of purchase to claim damages for faulty goods. (With the retailer off course)
I've attached some pictures of the problems I am having and will try to update you with what comes back. (Sorry about the quality!)
Message was edited by: hagigan
Message was edited by: hagigan
This definately a problem with this model. It seems that the average life of the screen is 2.5 years. I am lucky because I had a 5 year warranty and therefore sony have no choice but to repalce this. The engineers who came to look at it played dumb saying that they had come across 1 or 2 beofre but were not sure. So I had to email them photos.
Unfortunately I might end up with a newer but poorer quqlity replacement.
Same here too, a three and a half year old KDL-40V3000 with shadows all across the screen and a repair bill of £579.00. It started about 6 months ago, very faint at first but then got steadily worse, until now i have a very well defined 3 inch wide shadow all down the right hand side of the screen with various other shadows across the rest of the screen of varying intensity.
Just heard back from the Sony Customer Information Centre, after sending them a copy of my original reciept and a repair estimate from a Sony authorised repair centre, and let me just mention that figure agian if i may £579.00, their response was..........
I can confirm that there are no known inherent faults with the LCD panel of this particular TV. Unfortunately on this ocassion I cannot offer any goodwill towards the repair of your TV.
Please accept my apologies for any further disappointment that this reply may cause.
Disappointment doesn't quite cover what i'm curently feeling towards Sony. I believe someone further down this discussion suggested that everyone experiencing this problem should get together, so to speak, and contact Sony en-mass, I think this is a good idea.
Hi just joined this site , Just bought new Tv and was just about to sell my old sony bravia KDL-40V300 and was looking it on internet to see what info i needed to sell it , im glad i did as found out I had the same fault as the rest of you with shadowing on the screen .
I then found out it could be a fire risk!! im glad i did not pass it on or sell it and the posible fire risk!
i will be contacting sony for my free inspection to see if its one of the affected models, also will be contacting currys under sale of goods act as should not of been faulty after 2 half yrs .
Another KDL 40v3000 owner with problems, the set is nearly 3 years old - left side of screen has gone faulty just showing vertical lines over almost half the entire screen I bought the set from John Lewis so fortunately it has a 5 year warranty. Engineer has just been out and says it needs a new screen which should be fitted in a weeks time, but I am a bit dubious after reading some of these posts whether this will be the case.
He says he has changed about 6 of these screens so surely sony will have to accept that there is an inherent problem.
Hi some update , I decided to email customer services at currys where I bought my tv 2.5 yrs ago , and sent them the template letter about sale of goods act 1979, and here is their response i got today ,
Thank you for your recent contact with us.I have noticed your issue ,regarding an out of warranty Sony Bravia Television.
As a company , we do understand our obligation to provide a remedy for products that fault following the expiry of the guarantee in certain situations .I do appreciate that manufacturing defects may not manifest themselves until after the warranty period has expired.
In view of this and in order that we may consider your request , we would like to inspect your product to diagnose the cause of the fault.With this in mind ,we will require a payment of £60.00 for us to pick up the product and asses the unit at our repair centre.Should our workshop discover a manufacturing fault with the product, your assessment charge will be refunded and your product repaired at no cost.
... so this friday i have a Sony engineer comming to inspect and poss rework concerning the fire risk , then i will be contacting currys to come and collect it and see what they come back with , my Tv is now 2.5 yrs old and out of warranty.
Yep! Another one here!
I've had my KDL 40V3000 for 3 years, the shadow started after about 16 months, started off very small on the left hand side, now its about 2inches wide and and the full length of the TV. My problem is further enhanced as I bought mine from a business seller on EBay, who has since ceased trading and I was given the standard 1 year warranty, but now I have no retailer to contact. What a waste of money!! I will contact Sony, but I won't hold my breathe!
I have exactly the same problem on my KDL-46W5500 just one month after warranty expired. In this picture:
you can see the dark lines on the left side of my TV. Im really upset. Contacting with Sony only offer me technical service phone number to call. In technical service they told me that this is a common problem (and if you Google a little bit is really easy to find out more people with exactly the same issue) and the solution is replace the back pannel that it's so expensive like buy a new TV.
Well I wanted to post too, I email Sony over a year ago and got no reply with my 40V3000 problem. When I turn on my TV the left half of the screen is black and shakes for upto 1min then comes on?? this TV has driven me mad for the money I paid for it almost 3 years ago all I can say is that i will never buy a Sony product as long as I live and all my family and friend have joined me after showing them the TV.
And on another note I called up my local Sony centre for the fire check and was told I would get a call back that was 2 weeks ago now???? all I can say is buy Sony and from now on I will just get some cheap set and if it goes down chuck it and get somethign else.
Just thought i'd post an update.............
I'm on my sixth or seventh email to Sony now and still they refuse even acknowledge the problem exists let alone help.
They advise that in rare instances this sort of thing can happen and i've just been unlucky, there must be a lot of "unlucky" going around. As for the posts on this forum they advise that they do not give a fair/unbiased opinion on the matter and their numbers are small in comparison. So basically, they do read the forums, they just don't care.
I'm gonna try my luck with this email address, i suggest other people do the same.
firstname.lastname@example.org (managing director of Sony UK)
You never know!
Message was edited by: -Soup-