SONY BRAVIA KDL- 40V3000 another screen shadow issue!
I have had mine TV BRAVIA KDL- 40V3000 about three years. I noticed shadow on whole screen, and it became dirt, one month ago. I contacted a local Sony service centre. They told me that I need a new LCD panel. Two weeks earlier I received a call to say they were writing the TV off as the part was no longer available, and they should offer the equivalent replacement model. That is fine. But two days earlier I received another call to say the new LCD panel is available, and told me that it cost more than new TV. Of course I have no more guarantees.
Is it true that is new LCD panel is available? What can I do? Like many of other people I have had SONY products all of my life. Can you help me?
check out both the links below to assist further.
Message was edited by: Thalamus.
Edit: I've fixed your links for you..
Its amazing that this thread continues to grow almost daily with people complaining about the very same defect on the very same model, yet sony still state that it is unheard of .....
Are you serious Sony , get a grip and admit that this device has a manufacturing defect.
This will not go away , more and more will come with the same issue.
Adnit the fault before the consumer groups pick up on this as many of us are reporting the issue to them and urging the new people that arrive here with this issue to do the same.
You cant sweep this under the carpet and hope it goes away.
We are in the same boat too!!! Our problems started about a year ago, guess when... 2.5yrs after purchase... It subsided and has now reaccured with avengance. We thought it was an issue caused by us and the sun... i wish I had found this page earlier...
As it is we have a foot long shadow about and inch think on the left side and to the right around 7 shorter, thinner and tightly gathered bands about the size of a plate... They catch your eye and are quite distracting... Can't believe a 1k tv has only lasted this long. Sony, you should be ashamed.
It sounds like Sony are being a real help? Not. Thats reassuring. As for also investing in a PS3, Sony HT-SF 1100 and BDP-450 to go with the TV I'm going to be a bit peeved if they start giving me a load of speel.
I'll get on at them asap... will let you know how i get on!
Thanks for the info guys!
hi, i have been watching this thread with keen interest and i have taken my bravia back. The company who sell the tv on behalf of sony stated the lcd panel is knackered and they would give me £350 towards a new tv. Ive explained its not fit for purpose and they just sid Sony wont replace it. Ive gone dwn the road of Sales of good act.
any ideas where to from here?
KDL-40V3000 - Loss of colour, extreemly bad display retention problem - LCD Panel Fault
I have since recieved my replacement TV from SONY. Like I said in my earlier post, they sent me a SONY KDL40CX523 and I was a bit annoyed about how it was all dealt with, but I wont go into all that again. I also didn't fancy this model TV after reading the many reviews on the net about it, and also going to see it at my local Comet. I now suspect the local Comet TV didn't have it's stand installed on it correctl;y, as it was very loose and the slightest touch would make it rock about, so I was concerned about build quality etc. My TV with the stand installed correctly is much much better, it is quite sturdy or as sturdy as you could hope for when it is attached to the stand from one central pillar. Also the picture quality of the TV in my local Comet was terrible, so again I had grave concerns about the TV SONY were sending me due to these issues and the reviews on the net.
Basically the TV I recieved is working fine, it's picture quality is good in both SD and HD, so I think the feed in the Comet shop must have been weak and causing the terrible picture, although many other TV's even right next to it were fine. Also the TV I have recieved is also much more sturdy than the TV in my local Comet, and after installing and setting up my new TV, I now suspect that the TV in Comet didn't have it's stand installed on it correctly making it a lot looser on it's stand causing it to sway about with the slightest touch. I am reletavly happy with my replacement TV, although there is a lot of distortion on fast moving scenes occationally. and I would say more so than on my old KDL40V3000. Overall though I am relatavly happy with the TV.
I too Have the same problem Dark lines on the screen, I have the Engineer coming round to look at it.
I've not had this TV long. Come on Sony sort this problem your customers are getting fed up with it
Guess what - I've been hit with the same problem! I thought that this was just an LCD generic issue, but reading this forum I see it's an problem with the set itself. I've sent an email to Sony support and will let you know what happens. Can't believe a set that cost £1k is this knackered after only 2 1/2 years!
Always used Sony before, but will wait to see what happens with this to see if I ever use them again. Was just looking at moving this set into another room and going for a full 3D set up, so it may be Panasonic or Samsung for the first time if Sony don't sort this out.
UPDATE - at least the response was prompt, coming one day after my original email. Unfortunately it was a complete and total fob off, with no offer to assist in any way and complete refusal to admit any problem with the TV, even in the face of so many complaints.
if you google KDL-40V3000 faults, you get page after page of people reporting the same fault and yet Sony are pretending there's nothing wrong. I can't watch the set anymore and refuse to pay out money for a repair agent to come out and tell me what I already know, so I'm going to dump the Sony brand altogether and go for a Panasonic.
So annoying that after all these years of buying Sony products and telling people how good they are, the first time I have a real issue I get completely fobbed off. Feel very let down by this and will not ever but a Sony product again.
To the latest wave of people that have recently signed up to report the EXACT same manufacturing fault that Sony hasnt heard of, can you please forward your story to Watchdog here
Just sent a letter to watchdog with a full breakdown of the problem and Sony's response. Let's hope there's enough for this to get some attention.
I'm also going to take this to Trading Standards and have spoken to a friend in the legal profession who suggested taking Sony to the small claims court could be a possibility.
Genuinely disgusted by Sony's treatment of their customers.
Message was edited by: gwantommo
Message was edited by: gwantommo
I too have the same problem as others here. I have a big shadow on the left side that curves, one slightly off the center and a small one one the right hand side.
It started off not too noticable but im not sure if's getting worse or if im just getting annoyed with it more.
This is a real distraction when watching tv or playing my xbox, seems to be that the darker colours, blues, greys, dark greens etc. are when it's really (as in, that's not right) bad.
Why don't sony just admit that this is a design/manufactiring fault with the tv? I think they're forgetting what happened the last time around when it was all the Playstation 3 ylod problems, watchdog kicked them into action and got something done about it.
Is there a template around here that i can use for sending a complaint about this to sony? I reckon i should let them know about my problem (even though ill get fobbed off), especially since i only bought the tv about 2 and half years old.
Attached a pic to show you all too.
Message was edited by: -Cass-
I have the same problem on an older set KDL-V40A12 - the problem tho' started only a couple of years after I bought it. I wondered if it could be dust attracted to certain internal components. Is this possible?
It's very noticeable on mine when the background is light.
The shadows on my set are about a third of the way in from both the right and the left, closer to the top of the screen.
I've got exactly the same problem myself and am digusted by the treatment I've received from SONY. I've been fobbed off and lied to on several occasions, I've been a loyal customer to the brand for many years, and would never considered buying anything other than a SONY TV they were the best. After the way I've been treated I will NEVER buy another of their products. I have written to 'Watchdog' in the hope our collective voice may get a reaction,, and get the problem fixed.