Skip navigation




 
Currently Being Moderated

Complaints

Téma létrehozásának ideje: Jun 6, 2012 11:25 AM , utolsó válasz ideje: Jun 14, 2012 1:12 AM

ezen a helyen: TV & Home Cinema > DVD, Blu-Ray & HDD Recorders
paule74
5 bejegyzés a következő időpont óta:
May 22, 2012

Could someone please give me the full contact details to lodge a complaint in the UK.

 

Basicallly I have bought a new Sony Blu-Ray player (BDP-S185) based on the advice given by an online Sony representitive which turned out to be completely wrong (he advised me it has Netflix when it doesn't). After making my complaint known on this forum 2 weeks ago, Sony forum advisor Catmambo helped me & ended up putting me back on to the original Sony store advisor who miss-informed me. This advisor has since apologised for his error, but has advised me that Sony are unable to help.

 

Please note I am unable to return the unit because it is not faulty & is seen as used.

 

To add to the confusion, he miss-informed me again yesterday by contradicting himself & telling me Netflix is available on this device when it clearly is not.

 

I would like a full postal address to put everything in writing.


  • thommy0
    thommy0
    4 bejegyzés a következő időpont óta:
    Jun 6, 2012
    Létrehozás ideje Jun 7, 2012 10:52 PM

    Hi Paule,

     

    Based on the product description this device has Netflix support and I am pretty sure it does. The problem here is not the device itself but the fact that you are not located in the US. No device in the UK will actually play Netflix out-of-the-box. If however you would take your device to the US and connect it to the net Netflix will appear.

     

    So how can you get around this? The easiest way is to let Netflix and your Player believe you are in the US which can be achieved by using a proxy server (and the good thing is that Sony Player are one of the few that do support this). If you like to know more and have some recommendation regarding Proxies and how to set up them, let me know.


  • Bravia55HX923
    Bravia55HX923
    1,828 bejegyzés a következő időpont óta:
    May 12, 2011
    Létrehozás ideje Jun 8, 2012 7:20 PM

    Hi,

    try this,

     

    Sony Europe Limited, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW UK


  • Blencogo
    Blencogo
    10,957 bejegyzés a következő időpont óta:
    Dec 22, 2004
    Létrehozás ideje Jun 14, 2012 1:12 AM

    Or write to the Customer Information Centre at Basingstoke: -

     

     

    Sony Europe Limited

    Customer Information Centre

    Jays Close

    Basingstoke

    RG22 4SB

     



Ossza meg

Legaktívabb hozzászólók

Összes megtekintése
 

Népszerű címkék

View all