I have a VGN-FZ21E notebook (with Windows Vista) which kept crashing (initial message said display driver not responding) and now I can't get it to start up. Any attempts to start in safe mode or otherwise result in a scrambled screen with a blue background.
A friend assisted me with extracting files from the hard drive on to his external hard drive and we attempted a complete system restore using the recovery discs I'd created after buying the laptop three years ago. Once the system restore was complete I was still unable to start up my laptop.
Does anyone have any suggestions of what could be wrong and/or how to fix it?
I can't get through on the Sony helpline as don't have a serial number on my laptop (only a product key), so am rather stuck.
Any suggestions would be much appreciated!