Sony : Discussion List - Notebooks

I have a VPCZ13C5E laptop and cannot play some DVD's ?

noreplyforum@eu.sony.com — Sun, 19 May 2013 10:45:33 GMT

I have a VPCZ13C5E laptop and cannot play some DVD's-can anyone help please ?

How do I Prt Sc the active window?

noreplyforum@eu.sony.com — Sun, 19 May 2013 08:59:55 GMT

Hi! I'm currently attending a Moodle seminar and one of the assignments is to PrtSc the active window. I've tried nearly everything.Alt+PrtSc, Alt+Fn+PrtSc, Alt+Ctrl+PrtSc, AltGr+PrtSc, Windows+PrtSc. Nothing seems to work, I cannot get the whole of the active window. I have Windows 7 and Google Chrome. I don't want to install any more programs. Help and Thank you!

NVIDIA Guard Service - 1.3.0.0 no instal in W8 - Z31XN

noreplyforum@eu.sony.com — Sun, 19 May 2013 07:59:01 GMT

malfunctioning drivers NVIDIA Graphics driver can not see a Windows 8 graphics card NVIDIA. On W7 week ago everything working.

Sony update, also does not solve the problem.

Please advice.

Movie Story Issues

noreplyforum@eu.sony.com — Sun, 24 Feb 2008 18:42:51 GMT

Hi,

I hope someone can help, I've recently purchased a Sony VAIO VGN-CR21Z and this evening have been trying to ues Vaio Movie Story but I keep getting the message 'Vaio content exporter is not installed' which is stopping me from being able to export a movie .

Can anyone point me in the direction of a fix?

Many thanks
Simon

Webcam missing

noreplyforum@eu.sony.com — Sat, 18 May 2013 20:31:51 GMT

I have a VPCCB3P1E laptop with built in camera. My system had to be reset back because of trojans, now I can't get the webcam to work. I have looked in the system management and it is not there. Can anyone help me on how to restore the webcam.

Message was edited by: woodentop1

New Sony Vaio vgp-bps22 battery not working

noreplyforum@eu.sony.com — Sat, 18 May 2013 17:05:28 GMT

Hello All,

I bought a new VGP-BPS22 sony battery 3500 mah/39 wh and it doesnt seem to be charging. I had exactly same battery before I replaced with the new one.

Funny thing is when i put the new battery first time it charged till 100PERCENTAGESIGN in 1-2 hours of time and then second day onwards it got stuck to max 30PERCENTAGESIGN charging and now its not charging at all(Stuck to 0PERCENTAGESIGN). Another thing which i noted if I uninstall and install 'Microsoft ACPI-Compliant control method battery' from device manager battery seem to charge for 10 seconds and then stop again. Same thing happens at the time of system booting..it charges only for 10 seconds and then it stop.

I have reset BIOS and taken out battery/booting/rebooting system couple of times and it doesnt seem to solve my problem.

I am using window 7 ultimate.

Any help would be great!

vaio is not turning on

noreplyforum@eu.sony.com — Sat, 18 May 2013 08:56:55 GMT

Hi I have Sony VPCEH290X and It was working fine for last one and half year. I shut it down properly last night and then tried to turn back on next morning But it is not turning on. As warranty has expired I opened it and checked if the problem is with power supply but voltmeter shows that it is giving exact power to the motherboard. I tried to plug out RAM but nothing. Any suggestions?

Why can't I access Vaio Care premium tools?

noreplyforum@eu.sony.com — Sat, 18 May 2013 16:14:09 GMT

I have been spending the last few hours tearing my hair out because I am trying to update my driver as when I opened World of Warcraft it said my driver needed updating. So I spend all the time getting the driver name and manufacturer, go to their website (AMD), type in my driver, go to download the update and then it says their download thing isn't compatible with Vaios.
So then I open up vaio care to see if I can update it from there (I've already tried to manually update it via device managers and it says I already have the most up to date driver but I still receive this message on World of Warcraft) and then I see some "performance" issues, which to fix it I need the premium tools, so it then leads me to this iolo website where after a serious amount of infuriating attempts I manage to register my product. But when I go back to Vaio Care it just says the same thing and leads me back to the iolo website so I really just don't know what to do.
Can somebody please help me?

Sony Vaio PCG-71911M VPCEH2L9E Graphics Card Please

noreplyforum@eu.sony.com — Fri, 17 May 2013 13:43:08 GMT

Sony Vaio PCG-71911M VPCEH2L9E Graphics Card need. thanks for the help.

Swap function of mouse buttons on vpceb3j0e

noreplyforum@eu.sony.com — Sat, 18 May 2013 14:17:30 GMT

Hi, there seems to be no option to swap the function of my laptop buttons. Can anyone help? Thanks

write protected external drive

noreplyforum@eu.sony.com — Sat, 18 May 2013 10:45:30 GMT

hi i have vgn-bz12vn when i try to write to a external usb hd drive (sata drive)it comes up with that it is write protected.There is no write protection switch or tab on the drive as it is a normal 300 gb sata drive.the laptop is running windows 7 home 64 bit.there is nothing wrong with the drive as i works ok on my desk top and other laptops.

Where is the hard drive kept on a VGN-A317M Laptop

noreplyforum@eu.sony.com — Sat, 18 May 2013 12:30:27 GMT

I'm looking to change my har drive to a bigger one but don't know where to look for the hard drive. I think it's under the keyboard but i might be wrong.

Can anyone help?

upgrade

noreplyforum@eu.sony.com — Fri, 17 May 2013 17:20:59 GMT

i upgraded to windows 8 but changed back to 7 but now wish to go back to 8, however my upgrade key will not work?

A disk error has occcured

noreplyforum@eu.sony.com — Sat, 18 May 2013 08:33:47 GMT

I bought my Vaio 9 months ago and now when I try to turn it on it keeps saying "A disk read error occured, Press Ctrl + Alt + Del to restart" but every time I restart it the same message appears. Does this mean that my hard disk has to be replaced or what?? Help pleasee!!

VAIO PCG-7R1M not booting up and making beeping noise

noreplyforum@eu.sony.com — Fri, 17 May 2013 20:49:39 GMT

Hi guys,

I have a 6 year old Vaio thats decided it doesnt want to boot up. When I try the screen stays black and all its doing is making a strange beeping noise?

Anyone got any ideas how to fault this problem?

Cheers

Sony Vaio laptop stolen

noreplyforum@eu.sony.com — Sat, 25 Feb 2012 13:09:44 GMT

My Sony Vaio laptop was stolen yesterday due to buglary, I bought it three months ago:

VAIO product code: VPCEH1L8E

VAIO serial number: 27547996-5015767

VAIO purchase date: 19-11-2011

Can Sony support track where it is? Thanks very much for your info.

Replacing harddrive sony vaio 13 s

noreplyforum@eu.sony.com — Sat, 18 May 2013 00:47:23 GMT

Hi guys,

So I bought a Sony vaio S 13" roughly a year ago, all around I have been very happy with it and it has worked almost like a dream. But I regret not paying the extra money to get a SSD harddrive in it and I went with the 5400rp instead. So my question to you is have easy/hard is it to replace the current harddrive with and SSD or is it just impossible/ should get a professional to do it. Or if you think it's just not worth it. Please write below.

Many thanks

boork93

Ps: The exact model is SV-S13A1C5E

Webcam problems

noreplyforum@eu.sony.com — Fri, 17 May 2013 18:32:07 GMT

SVT1312x1es windows 8. webcam turns on but screen is black. Please help !

E Series vs T Series question

noreplyforum@eu.sony.com — Fri, 17 May 2013 19:32:30 GMT

I can't decide whether to go for the sony Vaio E series or T Series and would like to ask a few questions.

I'm wanting a touchscreen laptop for work and narrowed it down to the E Series 14P, and T series 13. I like things to feel quality and so would like to know what material each laptop is made from? I understand that the outer lid of the E series is aluminium but is the rest of the computer plastic? Is the entire T series laptop metal, if so which metal? I have a Macbook Pro at home and love how the whole thing is made from metal.

The downside to the T series is the screen resolution, as it's only 1366 x 768, whereas you can upgrade the E series to 1600 x 900. How bad is the 1366 x 768 display?

Finally, do they have user replaceable hard drives and RAM, so I can upgrae to a SSD at a later date?

Price wise, by the time I've spec'd them up they are a similar price

TIA

Message was edited by: Snerkler

VAIO SVE1513M1EW will not accept the password

noreplyforum@eu.sony.com — Fri, 17 May 2013 14:42:42 GMT

My VAIO SVE1513 with Windows 8 does not accept my password. I'm sure it is correct. There has just been a windows 8 update. Could this be the cause? How can I change the password?

Thanks in anticipation

Message was edited by: -Cass-

LENGUAGES FOR SONY VAIO DUO11HYBRID

noreplyforum@eu.sony.com — Fri, 17 May 2013 18:16:22 GMT

I NEED TO KNOW IF THE MODEL HYBRID DOU 11 VAIO COMES WHIT SPANISH LANGUAGES AND IF THE OPERATING SISTEM IS RECOMENDED WHO IS USED WINDOWS 7

HELP! Driver powere state failure

noreplyforum@eu.sony.com — Fri, 17 May 2013 14:50:01 GMT

Hi!

I recently bought a Sony vaio ultrabook (model no. SVT1313M1ES), bearing in mind that the laptop is no more than a month old it has a tendency to crash during restart and go to a blue screen that suggests it has run into a problem: Drive power state failure.

To give you a better idea of what's going on , I only use the laptop at the moment for browsing the web, watching films and catchup TV and looking at photos (so nothing to taxing) . However my laptop has real trouble finding a network and Internet connection sometimes when it is first booted up (hence the frequent restarts) it says there are networks available but won't always connect so I restart the laptop once or twice and it then connects but not always for long ( the Internet in my house is temperamental at times but we have had that checked ad there is nothing wrong with it).

Because this problem tends to happen when I am restarting in hope I connect to the Internet second time round I figured they might be linked!

Please help I don't want to have to take it back and go through another ordeal with PC world as they are useless!!

Laura x

Sony vaio VGN-FZ31M restarts instead of shut down

noreplyforum@eu.sony.com — Fri, 17 May 2013 09:58:04 GMT

The laptop works normal without any problems but it will not switch off onces you shut down instead it will simply restart. I tried to format the laptop and reinstall windows hoping it is a software problem but it didn't help. I have also tried to install ubuntu but I still had the same problem. To switch the laptop off I have to hold the ON button down for a few seconds.

Can any one please help me with this problem.

Vaio care stopped working

noreplyforum@eu.sony.com — Sun, 02 Jan 2011 10:04:26 GMT

Series F Vaio care has stopped working windows is searching for a solution. Any ideas?

My sony vaio freezes on start up

noreplyforum@eu.sony.com — Thu, 16 May 2013 21:34:34 GMT

My sony vaio freezes on start up. I had windows xp and reformatted and tried putting XP back on but not it freezes at the start windows normally screen. Wont even go in through safe mode. So I bought a new hard drive and still have the same issue with the new hard drive. I took out 1 of the memnorey sticks and still have same issue so then I tried the other memorey stick with same ending? I have used the air can on the heat sinc as well. Any ideas?

Laptop VGN-S5XP & VGNT1XP

noreplyforum@eu.sony.com — Thu, 16 May 2013 13:39:44 GMT

Hi, really hoping someone can help. I have both of the above laptops which I've had for a while and they worked brilliantly. Recently I've had to replace both of the hard drives but I'm now stuck as to how to re-install Windows XP using the OEM code on the sticker on the base of the laptops. The version of Windows is XP Professional Sony Corporation - can anyone kindly point me to a link so I can download Windows XP Professional which will allow me to use my license code on the Windows sticker?

Many many thanks in advance.

Martin

Sony Vaio Duo 11 - Touch Screen stopped working

noreplyforum@eu.sony.com — Fri, 05 Apr 2013 10:29:53 GMT

Hiya,

i have a brand new Sony Vaio Duo 11 hybrid laptop / tablet. It is now a couple of months old.

When i first started using it, the touchscreen went, so i used the Win 8 heal funtion to refresh the system which left the docs intact.

Now i have had the device a while and installed lots and am enjoying it. So much that i was going to use instead of main pc today. So i plugged my mouse in, sat back, loaded a game and noticed that the touch screen no longer responded.

I checked "my computer" and it says "Pen and Touch : No pen or Touch Input is available for this display"

This is a Windows 8 Pro 64bit OS with Intel i5 processor.

Model :SVD112A1SM

I cannot find this model within the support area of the Sony site, let alone any drivers.

The Sony Vaio care only has listed WLan , NFC, Wireless Display Drivers listed for updates.

I know this device has touch screen i was using it even all day yesterday. Now today the Vaio is telling me i dont have one.

There must be a fix.... !!! Someone please...?

Thanks for reading. If i get a fix, i will update here.

WORST CUSTOMER SERVICE!! vaio SVE1712c5e

noreplyforum@eu.sony.com — Wed, 15 May 2013 20:18:59 GMT

I recently purchased a new Vaio SVE1712c5e through the Sony Vaio website.

Firstly the touch pad is absolutely useless! Sony have tried to make the touch pad look like an Apple Mac, and it just does not work! When trying to right click 8 times out of 10 it will left click no matter how much you try to click in the far bottom right corner! (I have adjuted the touch pad settings with no luck) Also the touch pad will randomly click on links that you hover over. Its a waste of time!

Having typed the model number of the laptop in to Google I have seen pages upon pages of people complaining of the same problem.

Second problem is the webcam has never worked! I have tried removing the drivers and re-installing latest drivers etc etc etc. It just does not work.

Third, The speakers on this laptop are useless, in fact I would go as far to say they are ear piercing! Very high pitched with no depth what so ever! Again, Useless!

4th, Having paid extra for the best screen Sony offered, the screen is terrible. you have to adjust the angle of the screen to be exactly in front of you or it appears too dark and if more than 1 person wants to watch a film on it you have no chance!

This laptop was around £900 and I purchased it to replace my 6 year old A'Series Sony Vaio. My old laptop was far superior in every way to this new laptop, the screen was far better, the speakers were amazing, the touchpad was faultless. Unfortunately it develloped the notorious Nvidia chip fault and Sony refused to repair it even though it was a manufacturing defect!

I wish I had not purchased another Sony Vaio now, because even though this laptop is only a few months old I have been unable to contact SONY support. Their email form on the website has not worked for over 6 months! (but it only tells you it doesn't work until after you have typed out your lengthy message!!)

I refuse to call the premium rate telephone number as this laptop is under guarantee!! I should not have to pay to get support!

The sales phone line will not help and they tell me to call the premium rate number!

I am unable to find a postal address to write to Sony Viao (yes it has come to snail mail!)

My next step is to go to trading standards and possibly take legal action.

Has anyone else had a similar experience? any suggestions or a postal address at least I can write to?

Thanks.

VPCF11M1E screws

noreplyforum@eu.sony.com — Mon, 13 May 2013 18:16:21 GMT

Hello to everybody,

I'm an owner of a VAIO VPCF11M1E since 2010. Recently my keyboard broke down and I want to replace it but I haven't the appropriate screwdrivers to do that. Can anyone tell me what is needed? First of all must open the black bottom cover.

Thanks for your time.

SATA III support on SVS1511V9ES

noreplyforum@eu.sony.com — Sat, 11 May 2013 07:54:40 GMT

Hi there.

I have recently upgraded my SVS1511V9ES HDD to a Samsung SSD but there seems to be no SATA III support, therefore no maximum disk performance can be utilized.

Is there something I am missing, cuase as I know SATA III should be supported on S models.

Thank you in advance.

Kardasaki.

Windows 8 booting to a blank screen after Auto Repair - VAIO SVS13

noreplyforum@eu.sony.com — Wed, 15 May 2013 08:42:19 GMT

I purchased my VAIO SVS1312K3EW with pre-installed Windows 8 in November 2012 and since then I had no serious issues appart from the inconvienience of working with this new OS.

Last week I had the following problem : The was a message that I should reboot so that some hard disk problem can be corrected.

I restarted and in the boot screen below "VAIO" it showed "Preparing automatic repair..." or something similar.

After some hard disk activity the screen became blank and only the mouse cursor was visible. And that was it ... The laptop could not boot to Windows 8 anymore, only to a blank screen.

I contacted Sony service and they adviced to perform a hardware test from the VAIO recovery environment. I did and there were no errors. Then, they adviced that I should do a full recovery to factory conditions. To my strong objection that this would not help solve my problem, they just replied that this is standard procedure: client should wipe out everything and start over. Anyway, I had no option than to do the recovery, which also went through with no problem. The service reply was obviously: "Your problem has been solved. Contact us again if you experience problems in the future."

I sitting now in front of my laptop, with its Windows 8 start screen full of blinking and changing icons as it is when you start it for the first time, and I am thinking, what should I do?

Start again the painfull work of bringing Windows 8 to a state that I can do my work? or wipe everything out of the hard disk and put on a different OS?